Hire customer service reps, vetted in 10 calendar days
Support reps, escalation specialists and success managers vetted on your helpdesk, your macros and your tone. Cover more hours without stretching the team you have.
A HireHawk specialist will reach out within one business day.
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Frontline, escalations and retention roles we staff
No roles match that search. Tell us what you need and we will scope it.
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Customer Service Representative
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Virtual Customer Service Representative
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Chat Support Agent
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Virtual Chat Agent
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Call Center Agent
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Help Desk Technician
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Customer Support Specialist
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Escalation Specialist
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Quality Assurance Analyst
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Support Team Lead
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Technical Support Specialist
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Complaints Coordinator
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Customer Success Manager
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Account Coordinator
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Onboarding Specialist
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Retention Specialist
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Client Services Coordinator
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Community Manager
Don't see your role? No problem. We staff 100+ roles across 10+ departments, so tell us what you need.
Contact usWhat administrative staffing takes off your plate
Two ways to hire. Transparent pricing.
Every customer service role prices the same way. Both models carry the same bar: vetted candidates in 10 calendar days and 5-Stage Vetting. The guarantee differs by model: 60-day replacement on US Direct Hire, 100% performance replacement on Global Fully Managed.
Exceptional talent from Latin America, the Philippines, South Africa, Eastern Europe, and Canada, from $12/hr. One monthly fee, all-inclusive: sourcing, vetting, payroll, compliance, and ongoing support.
Explore global staffing →Full-time professionals across the United States, employed directly by you. One placement fee: from 12.5% of first-year salary, with the $995 retainer credited against it. Prefer nothing upfront? From 15%, paid only when you hire. Traditional agencies charge 20-30% of salary for the same search.
Explore US staffing →Not sure which desk to fill first?
Name the work that is slipping. We will recommend the seat that fixes it, the right model for it, and share expected cost and timeline.
When the queue needs more people
Most teams wait too long. These are the points where the seat pays for itself immediately.
- First replies take longer every month.
- Customers explain the problem twice.
- Evenings and weekends go unanswered.
- Your best agent handles every escalation.
- Nobody reviews what the queue actually did.
- Bad reviews mention the wait, not the product.
How our hiring process works
Fewer than 1% of applicants are presented. Every administrative candidate passes 5-Stage Vetting with AI-assisted screening, and you see vetted candidates in 10 calendar days.
AI-assisted screening
Every application is screened against the role's real requirements before a recruiter reviews it.
Skills assessment
Candidates prove the core skills the role needs through practical, job-specific tasks.
Communication and culture
We assess English fluency, communication, and fit for how your team actually works.
Background verification
Work history, credentials, and identity are verified before any candidate advances.
Reference checks
We speak to past managers to confirm performance before a candidate reaches you.
Where your support reps work best
- Accounts expect a domestic phone presence
- The role carries regulated or onsite duties
- Escalations need to sit beside your leadership
- Tickets and chat run entirely in your platform
- You need evening, weekend or overnight coverage
- Volume is growing faster than headroom in budget
Both models carry the same vetting bar and the same guarantee. Pricing for each is above.
| Role / responsibility | Global | US direct hire | Why |
|---|---|---|---|
| Email and chat queue | Global | Runs entirely inside your helpdesk | |
| Overnight and weekend cover | Global | Timezone spread costs less than shift pay | |
| Phone line for US accounts | US direct hire | Some buyers expect a domestic voice | |
| Escalation management | US direct hire | Sits beside your leadership team | |
| Quality assurance review | Global | Ticket sampling works from anywhere | |
| Customer onboarding calls | Global | US direct hire | Depends on the account and contract |
| Macro and template upkeep | Global | Documentation work, staffs globally | |
| Voice of customer reporting | Global | Analysis with no location benefit |
One partner, onshore and global
A US office manager working alongside two fully managed global assistants is a Tuesday, not an exception. You pick the model per desk and we run both under one partner.
What our clients say.
"I run an ecomm business and have worked with people remote but needed new hires. HireHawk has been incredible. Great talent, great people, great onboarding, great pricing."
"It was very easy working with HireHawk, from looking for viable candidates, the interview process, all the way to implementation of your hire, they handle it all. We are also very happy with our hire. Very easy and seamless process."
"HireHawk filled two senior roles in under two weeks. The candidates were sharper than anything our in-house recruiter surfaced in months."
Growing US companies use HireHawk for vetted candidates in 10 calendar days, onboarding in 21 days, and a guarantee behind every placement: 100% performance replacement on Global Fully Managed, 60-day replacement on US Direct Hire.
Start Hiring →We work with growing US companies backed
by the world's best investors.
HireHawk is a staffing agency for growing US companies that staffs support desks across email, chat and phone. Candidates are screened on your helpdesk, your escalation path and the first response time you promise customers.
Customer service staffing by industry
The queue looks similar everywhere. What changes is the promise attached to it. Pick your industry to see how the desk is scoped.
Industries we staff
See More Industries we staff
Other departments we staff
Administrative Support staffing, answered
What does a customer service staffing agency do?
A customer service staffing agency recruits and vets the people who answer your customers: support reps, chat agents, escalation specialists and success managers. HireHawk screens candidates on real ticket scenarios inside your helpdesk, then presents a shortlist in 10 calendar days under either hiring model.
Can you staff evening and weekend coverage?
Yes. Global Fully Managed hires work your hours, not theirs, so evening, weekend and overnight cover is a scheduling decision rather than an overtime bill. Our six core talent markets span enough time zones to staff a follow-the-sun rota without asking anyone to work through the night.
How do you test support candidates before we see them?
Candidates work through live ticket scenarios in the platform you use, and are scored on resolution quality, tone and speed. Fewer than 1% of applicants are presented, so the shortlist is the small group that handled realistic tickets well, not everyone who applied.
Will our support hires use our existing helpdesk?
Yes. Reps work inside your Zendesk, Intercom, Freshdesk, HubSpot or whichever system you already run, under your macros and your escalation rules. Platform fluency is screened during vetting and confirmed in the skills assessment. Nothing about the placement requires you to change platform, and your reporting stays continuous because the tickets never leave your system.
How many tickets should one rep handle?
It depends on channel and complexity rather than a headcount formula. Chat handles the most volume per rep, phone the least, and technical products slow every channel down. We size the team against your ticket mix on the discovery call instead of quoting a number that will not survive contact with your queue.
Can support hires cover more than one channel?
Yes, and most do. A rep trained on your product typically covers email and chat comfortably, with phone added where the accent and connection suit the account base. We match candidates to the channel mix you need rather than staffing each channel separately.
Should we hire support agents or improve self-service first?
Do both, in that order. Self-service deflects the repetitive questions, but it only works when someone maintains it, and that someone is usually a support hire. Teams that build a help center without staffing it end up with stale articles and the same ticket volume they started with.
How many support hires do we need to cover weekends?
Two seats cover a seven-day rota comfortably once you account for holiday and sickness, and one seat plus overflow cover works if weekend volume is genuinely light. We size it against your actual weekend ticket pattern on the discovery call rather than assuming weekends mirror weekdays.
Ready to cover the queue?
Tell us your first response time today. Vetted candidates reach you in 10 calendar days.