Hire guest experience agents, vetted in 10 calendar days
Messaging agents, review responders and loyalty coordinators who answer across booking platforms and reply to reviews inside the window that counts. Shortlist in 10 calendar days on either hiring model.
A HireHawk specialist will reach out within one business day.
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Guest messaging and reputation roles
No roles match that search. Tell us what you need and we will scope it.
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Guest Messaging Agent
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Review Response Specialist
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Loyalty Program Coordinator
Don't see your role? No problem. We staff 100+ roles across 10+ departments, so tell us what you need.
Contact usWhat administrative staffing takes off your plate
Two ways to hire. Transparent pricing.
Every guest experience role prices the same way. Both models carry the same bar: vetted candidates in 10 calendar days and 5-Stage Vetting. The guarantee differs by model: 60-day replacement on US Direct Hire, 100% performance replacement on Global Fully Managed.
Exceptional talent from Latin America, the Philippines, South Africa, Eastern Europe, and Canada, from $12/hr. One monthly fee, all-inclusive: sourcing, vetting, payroll, compliance, and ongoing support.
Explore global staffing →Full-time professionals across the United States, employed directly by you. One placement fee: from 12.5% of first-year salary, with the $995 retainer credited against it. Prefer nothing upfront? From 15%, paid only when you hire. Traditional agencies charge 20-30% of salary for the same search.
Explore US staffing →Not sure which desk to fill first?
Name the work that is slipping. We will recommend the seat that fixes it, the right model for it, and share expected cost and timeline.
When reviews sit unanswered
Most teams wait too long. These are the points where the seat pays for itself immediately.
- Reviews sit unanswered past the window.
- Booking platform messages wait until morning.
- Reception answers online guests between arriving ones.
- Guests rebook through an aggregator, not you.
- Your rating drops before anyone notices.
- Nobody owns the loyalty program.
How our hiring process works
Fewer than 1% of applicants are presented. Every administrative candidate passes 5-Stage Vetting with AI-assisted screening, and you see vetted candidates in 10 calendar days.
AI-assisted screening
Every application is screened against the role's real requirements before a recruiter reviews it.
Skills assessment
Candidates prove the core skills the role needs through practical, job-specific tasks.
Communication and culture
We assess English fluency, communication, and fit for how your team actually works.
Background verification
Work history, credentials, and identity are verified before any candidate advances.
Reference checks
We speak to past managers to confirm performance before a candidate reaches you.
Where your guest agents work best
- A brand requires a domestic voice on reviews
- The seat also covers the front desk
- Loyalty decisions sit with property management
- Guest messaging is text and timezone free
- Review windows need daily attention
- Pre arrival outreach is scheduled work
Both models carry the same vetting bar and the same guarantee. Pricing for each is above.
| Role / responsibility | Global | US direct hire | Why |
|---|---|---|---|
| Guest messaging across platforms | Global | Text based and timezone independent | |
| Review responses | Global | Daily attention beats local presence | |
| Pre arrival outreach | Global | Scheduled messaging, staffs globally | |
| Loyalty program administration | Global | System work with no site need | |
| Front desk coverage | US direct hire | Physical, stays a US hire | |
| Brand voice sign off | US direct hire | Usually held by your marketing lead | |
| Guest survey analysis | Global | Data work, staffs globally | |
| Direct booking follow up | Global | Messaging with no location benefit |
One partner, onshore and global
A US office manager working alongside two fully managed global assistants is a Tuesday, not an exception. You pick the model per desk and we run both under one partner.
What our clients say.
"I run an ecomm business and have worked with people remote but needed new hires. HireHawk has been incredible. Great talent, great people, great onboarding, great pricing."
"It was very easy working with HireHawk, from looking for viable candidates, the interview process, all the way to implementation of your hire, they handle it all. We are also very happy with our hire. Very easy and seamless process."
"HireHawk filled two senior roles in under two weeks. The candidates were sharper than anything our in-house recruiter surfaced in months."
Growing US companies use HireHawk for vetted candidates in 10 calendar days, onboarding in 21 days, and a guarantee behind every placement: 100% performance replacement on Global Fully Managed, 60-day replacement on US Direct Hire.
Start Hiring →We work with growing US companies backed
by the world's best investors.
HireHawk is a staffing agency for growing US companies that staffs guest experience desks for hotels, short stay operators and hospitality groups. Candidates are screened on booking platform inboxes, review response windows, loyalty tiers and pre arrival messaging.
Beyond guest experience
One desk inside customer service. If the gap is at the property rather than online, look across the rest of the bench.
Industries we staff
See More Industries we staff
Other departments we staff
Administrative Support staffing, answered
Which guest experience seat should we hire first?
Usually the Guest Messaging Agent, because unanswered messages across booking platforms cost bookings immediately. The Review Response Specialist is the common second hire, since unanswered reviews sit permanently on the listing that decides future bookings. Properties with a mature loyalty program sometimes start there instead.
Can a Guest Experience seat be staffed remotely?
Yes, for the parts of Guest Experience that run in software and on calls. Fully managed global talent covers those on your working hours, while anything requiring physical presence stays a US direct hire. You choose per seat, and the vetting bar does not change between the two.
How quickly can we get review responses covered?
Shortlist in 10 calendar days from the discovery call, onboarding in 21 days. Review response windows are short, so if you have a backlog, say so on the call: clearing history and holding the window going forward are different amounts of work.
Will these hires work in our booking platform inboxes?
Yes. Agents work in the booking platform inboxes and messaging tools you already use, replying under your voice guide and your escalation rules. Platform fluency is tested during vetting, so someone presented as a Review Response Specialist has drafted replies to real reviews, including a bad one.
Can we scale guest experience with occupancy?
Yes. Fully managed global seats run month to month, so messaging cover can follow your occupancy curve without severance exposure, and US direct hires stay permanent employees on your payroll. Because the work is text and timezone independent, most properties find one global seat covers more hours than two local ones.
What does review and messaging coverage cost?
This desk is nearly always Global Fully Managed, from $12/hr all-inclusive, month to month, which is why the numbers work. One global seat answering evenings and weekends typically costs less than adding hours to a US front desk rota, and it holds the review window every day.
Will guests know the replies are not from the property?
They should not, and that is the test. Agents write to your voice guide, sign off as the property, and escalate anything they should not answer. During vetting we test exactly this with real reviews, including a bad one, so you see the tone before you hire.
How many properties can one seat cover?
Usually two or three small properties, or one busy one. The limiting factor is review volume and message response windows rather than room count. Tell us your monthly review volume on the call and we will size it honestly, including saying when one seat is not enough.
Ready to answer every review?
Tell us how many listings you run. Vetted candidates reach you in 10 calendar days.