Hire reservations and booking agents, vetted in 10 calendar days
Reservations agents, itinerary specialists and group coordinators who absorb the amendment that arrives mid build on another booking. Shortlist in 10 calendar days on either hiring model.
A HireHawk specialist will reach out within one business day.
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Booking, itinerary and group travel roles
No roles match that search. Tell us what you need and we will scope it.
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Reservations Agent
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Booking Coordinator
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Itinerary Specialist
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Group Booking Coordinator
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Travel Consultant
Don't see your role? No problem. We staff 100+ roles across 10+ departments, so tell us what you need.
Contact usWhat administrative staffing takes off your plate
Two ways to hire. Transparent pricing.
Every reservations role prices the same way. Both models carry the same bar: vetted candidates in 10 calendar days and 5-Stage Vetting. The guarantee differs by model: 60-day replacement on US Direct Hire, 100% performance replacement on Global Fully Managed.
Exceptional talent from Latin America, the Philippines, South Africa, Eastern Europe, and Canada, from $12/hr. One monthly fee, all-inclusive: sourcing, vetting, payroll, compliance, and ongoing support.
Explore global staffing →Full-time professionals across the United States, employed directly by you. One placement fee: from 12.5% of first-year salary, with the $995 retainer credited against it. Prefer nothing upfront? From 15%, paid only when you hire. Traditional agencies charge 20-30% of salary for the same search.
Explore US staffing →Not sure which desk to fill first?
Name the work that is slipping. We will recommend the seat that fixes it, the right model for it, and share expected cost and timeline.
When amendments stall new bookings
Most teams wait too long. These are the points where the seat pays for itself immediately.
- One amendment stops three other bookings.
- Inventory holds lapse before anyone confirms.
- Rooming lists arrive after the payment deadline.
- A changed flight waits until Monday.
- Agents rebuild itineraries from scratch.
- Group bookings need two people to finish.
How our hiring process works
Fewer than 1% of applicants are presented. Every administrative candidate passes 5-Stage Vetting with AI-assisted screening, and you see vetted candidates in 10 calendar days.
AI-assisted screening
Every application is screened against the role's real requirements before a recruiter reviews it.
Skills assessment
Candidates prove the core skills the role needs through practical, job-specific tasks.
Communication and culture
We assess English fluency, communication, and fit for how your team actually works.
Background verification
Work history, credentials, and identity are verified before any candidate advances.
Reference checks
We speak to past managers to confirm performance before a candidate reaches you.
Where your booking agents work best
- Corporate accounts expect a domestic contact
- The seat handles in person consultations
- Ticketing authority requires a local license
- Itinerary building runs in the booking system
- Amendments arrive around the clock
- Group administration is document work
Both models carry the same vetting bar and the same guarantee. Pricing for each is above.
| Role / responsibility | Global | US direct hire | Why |
|---|---|---|---|
| Itinerary building | Global | Booking system work, staffs globally | |
| Amendment handling | Global | Around the clock, timezone spread wins | |
| Inventory holds | Global | System task with no location benefit | |
| Group rooming lists | Global | Document work, staffs globally | |
| Corporate account contact | US direct hire | Some clients expect a domestic voice | |
| In person consultations | US direct hire | Happen in your office | |
| Supplier and airline liaison | Global | Email work, staffs globally | |
| Post trip follow up | Global | Messaging work, runs from anywhere |
One partner, onshore and global
A US office manager working alongside two fully managed global assistants is a Tuesday, not an exception. You pick the model per desk and we run both under one partner.
What our clients say.
"I run an ecomm business and have worked with people remote but needed new hires. HireHawk has been incredible. Great talent, great people, great onboarding, great pricing."
"It was very easy working with HireHawk, from looking for viable candidates, the interview process, all the way to implementation of your hire, they handle it all. We are also very happy with our hire. Very easy and seamless process."
"HireHawk filled two senior roles in under two weeks. The candidates were sharper than anything our in-house recruiter surfaced in months."
Growing US companies use HireHawk for vetted candidates in 10 calendar days, onboarding in 21 days, and a guarantee behind every placement: 100% performance replacement on Global Fully Managed, 60-day replacement on US Direct Hire.
Start Hiring →We work with growing US companies backed
by the world's best investors.
HireHawk is a staffing agency for growing US companies that staffs reservations desks for travel operators and agencies. Candidates are screened on multi leg itineraries, inventory holds, amendments after payment and the rooming lists behind a group booking.
Beyond reservations and booking
One desk inside customer service. If the gap is finance or marketing rather than the phones, start there.
Industries we staff
See More Industries we staff
Other departments we staff
Administrative Support staffing, answered
What does a travel reservations desk own?
It builds and amends. Agents assemble multi leg itineraries in a booking system, hold inventory, then handle every change that arrives after the customer has already paid. Group bookings add a second layer across rooming lists and payment deadlines. The desk is judged on how well it absorbs amendments, not on how many bookings it made.
Who hires reservations staff through HireHawk?
Tour operators, travel agencies and destination management companies, usually when change requests are landing faster than agents can absorb them mid build. Both hiring models carry a guarantee: 100% performance replacement on Global Fully Managed, 60-day replacement on US Direct Hire.
Can reservations agents work remotely?
Yes, all of it, and coverage across hours is the real reason to. A customer whose flight changed at midnight cannot wait for office hours, and global seats from our six core talent markets give you that cover without a night shift premium on a US payroll.
How quickly can we add reservations capacity?
Shortlist in 10 calendar days from the discovery call, onboarding in 21 days. Both sourcing and 5-Stage Vetting run inside that window. If you are staffing before a booking season, an agent who has done a few live builds before the rush is worth more than two who arrive during it.
How do you vet reservations candidates?
5-Stage Vetting with AI-assisted screening, plus a build and amend exercise: a four leg itinerary, then a flight change that lands halfway through. Fewer than 1% of applicants are presented. Composure while re-planning something already paid for is the trait that matters, and it does not show on a resume.
What does after hours reservations cover cost?
Global Fully Managed from $12/hr all-inclusive, month to month. The reason this desk suits it is coverage: a seat in a market awake while your office is closed costs less than a night shift premium on a US payroll, and change requests do not wait until morning.
Can they work in our booking system?
Yes, at the access level you grant. Agents work in whatever reservation platform you already run, to your fare rules and your amendment policy. Platform fluency is tested during vetting, so someone presented as an Itinerary Specialist has built and amended a multi leg trip in an exercise.
What if a booking is amended wrongly?
You have a guarantee either way: 100% performance replacement on Global Fully Managed, 60-day replacement on US Direct Hire. More practically, we screen for the amendment scenario during vetting because that is where errors happen, and we would rather see how someone handles it before they touch a live booking.
Ready to cover the amendments?
Tell us when your change requests arrive. Vetted candidates reach you in 10 calendar days.