Hire resident services coordinators, vetted in 10 calendar days
Renewals, collections and retention coordinators who work the renewal window before it closes and chase arrears without souring the relationship. Shortlist in 10 calendar days on either hiring model.
A HireHawk specialist will reach out within one business day.
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Renewals, collections and resident experience roles
No roles match that search. Tell us what you need and we will scope it.
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Renewals Specialist
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Collections Specialist
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Resident Services Coordinator
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Move In and Move Out Coordinator
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Resident Retention Specialist
Don't see your role? No problem. We staff 100+ roles across 10+ departments, so tell us what you need.
Contact usWhat administrative staffing takes off your plate
Two ways to hire. Transparent pricing.
Every resident services role prices the same way. Both models carry the same bar: vetted candidates in 10 calendar days and 5-Stage Vetting. The guarantee differs by model: 60-day replacement on US Direct Hire, 100% performance replacement on Global Fully Managed.
Exceptional talent from Latin America, the Philippines, South Africa, Eastern Europe, and Canada, from $12/hr. One monthly fee, all-inclusive: sourcing, vetting, payroll, compliance, and ongoing support.
Explore global staffing →Full-time professionals across the United States, employed directly by you. One placement fee: from 12.5% of first-year salary, with the $995 retainer credited against it. Prefer nothing upfront? From 15%, paid only when you hire. Traditional agencies charge 20-30% of salary for the same search.
Explore US staffing →Not sure which desk to fill first?
Name the work that is slipping. We will recommend the seat that fixes it, the right model for it, and share expected cost and timeline.
When departures look sudden
Most teams wait too long. These are the points where the seat pays for itself immediately.
- Renewal conversations start after the decision.
- Arrears become a formal notice before a call.
- Residents leave and it looks sudden.
- Move-out coordination is somebody's spare hour.
- Every preventable departure costs a leasing fee.
- Nobody works the renewal window early.
How our hiring process works
Fewer than 1% of applicants are presented. Every administrative candidate passes 5-Stage Vetting with AI-assisted screening, and you see vetted candidates in 10 calendar days.
AI-assisted screening
Every application is screened against the role's real requirements before a recruiter reviews it.
Skills assessment
Candidates prove the core skills the role needs through practical, job-specific tasks.
Communication and culture
We assess English fluency, communication, and fit for how your team actually works.
Background verification
Work history, credentials, and identity are verified before any candidate advances.
Reference checks
We speak to past managers to confirm performance before a candidate reaches you.
Where your resident coordinators work best
- Move walkthroughs need someone with keys
- Formal notices carry a local requirement
- The seat meets residents at the property
- Renewal outreach is scheduled phone work
- Arrears chasing runs on your ledger
- Resident queries arrive by email and portal
Both models carry the same vetting bar and the same guarantee. Pricing for each is above.
| Role / responsibility | Global | US direct hire | Why |
|---|---|---|---|
| Renewal outreach | Global | Scheduled calls, staffs globally | |
| Arrears chasing | Global | Ledger work, no site needed | |
| Resident query handling | Global | Email and portal, staffs globally | |
| Move walkthroughs | US direct hire | Requires keys and presence | |
| Formal notices | US direct hire | A local requirement in most states | |
| Retention analysis | Global | Data work, runs from anywhere | |
| Lease document preparation | Global | Document work, staffs globally | |
| Resident survey follow up | Global | Messaging work, runs from anywhere |
One partner, onshore and global
A US office manager working alongside two fully managed global assistants is a Tuesday, not an exception. You pick the model per desk and we run both under one partner.
What our clients say.
"I run an ecomm business and have worked with people remote but needed new hires. HireHawk has been incredible. Great talent, great people, great onboarding, great pricing."
"It was very easy working with HireHawk, from looking for viable candidates, the interview process, all the way to implementation of your hire, they handle it all. We are also very happy with our hire. Very easy and seamless process."
"HireHawk filled two senior roles in under two weeks. The candidates were sharper than anything our in-house recruiter surfaced in months."
Growing US companies use HireHawk for vetted candidates in 10 calendar days, onboarding in 21 days, and a guarantee behind every placement: 100% performance replacement on Global Fully Managed, 60-day replacement on US Direct Hire.
Start Hiring →We work with growing US companies backed
by the world's best investors.
HireHawk is a staffing agency for growing US companies that staffs resident retention desks for property managers and owners. Candidates are screened on renewal windows, arrears chasing, move coordination and the resident ledger inside your platform.
Beyond resident services
One desk inside customer service. If the problem is the unit rather than the resident, operations is the place to look.
Industries we staff
See More Industries we staff
Other departments we staff
Administrative Support staffing, answered
Which resident services seat should we hire first?
Usually the Renewals Specialist, because a resident who leaves costs a vacancy, a turn and a leasing fee, and most departures were preventable weeks earlier. Portfolios with an arrears problem should start with the Collections Specialist. We will ask what your renewal rate is before recommending an order.
Can resident services be staffed globally?
The renewal and collections work can. Renewal outreach, arrears chasing, ledger work and resident queries all run inside your platform and on the phone, so they staff globally. Move walkthroughs and anything involving keys stay onsite as a US direct hire on your payroll.
How quickly can we fill a Resident Services seat?
Shortlist in 10 calendar days from the discovery call, onboarding in 21 days. Sourcing and 5-Stage Vetting both run inside that window rather than after it. A Resident Services Coordinator search moves at the same pace as any other seat on this desk, and filling several at once does not slow the first one down.
Will these hires work in our resident platform?
Yes. Coordinators work in the property management platform you already run, using your renewal timeline, your arrears policy and your escalation rules before anything becomes a formal notice. Fluency is tested during vetting, so someone presented as a Renewals Specialist has worked a real renewal list in an exercise.
Can we scale resident services with the portfolio?
Yes. Fully managed global seats run month to month, so renewal and collections capacity can follow unit count without severance exposure, and US direct hires stay permanent employees on your payroll. Because retention compounds, most managers find this is a seat they keep rather than flex.
What does a renewals coordinator cost?
Global Fully Managed from $12/hr all-inclusive, month to month. Weigh that against a single preventable move out, which costs a vacancy, a turn and a leasing fee. US Direct Hire is $995 plus 12.5% of first-year salary, or 15% with nothing upfront.
Can a global seat legally chase arrears?
They can make contact and follow your process. What varies by state is who may issue a formal notice, and that step stays with your US staff. We will map which parts of your collections process can move and which cannot before anyone starts, rather than after.
How is this different from property operations?
Property operations moves a unit from move out to move in. This desk stops the move out happening. The two sit next to each other and larger portfolios staff both, but if you are choosing one, start with whichever number hurts more: days vacant, or renewal rate.
Ready to keep more residents?
Tell us your renewal rate. Vetted candidates reach you in 10 calendar days.