Hire front desk and night audit staff, vetted in 10 calendar days
Front desk leads, night auditors and guest services coordinators hired for accuracy at the counter and at the close, not for filling a shift cheaply. Shortlist in 10 calendar days, US direct hire.
A HireHawk specialist will reach out within one business day.
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Front desk and overnight roles we staff
No roles match that search. Tell us what you need and we will scope it.
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Front Desk Lead
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Night Auditor
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Guest Services Coordinator
Don't see your role? No problem. We staff 100+ roles across 10+ departments, so tell us what you need.
Contact usWhat administrative staffing takes off your plate
Two ways to hire. Transparent pricing.
Every front office role prices the same way. Both models carry the same bar: vetted candidates in 10 calendar days and 5-Stage Vetting. The guarantee differs by model: 60-day replacement on US Direct Hire, 100% performance replacement on Global Fully Managed.
Exceptional talent from Latin America, the Philippines, South Africa, Eastern Europe, and Canada, from $12/hr. One monthly fee, all-inclusive: sourcing, vetting, payroll, compliance, and ongoing support.
Explore global staffing →Full-time professionals across the United States, employed directly by you. One placement fee: from 12.5% of first-year salary, with the $995 retainer credited against it. Prefer nothing upfront? From 15%, paid only when you hire. Traditional agencies charge 20-30% of salary for the same search.
Explore US staffing →Not sure which desk to fill first?
Name the work that is slipping. We will recommend the seat that fixes it, the right model for it, and share expected cost and timeline.
When one shift has no cover
Most teams wait too long. These are the points where the seat pays for itself immediately.
- The night audit finishes after sunrise.
- Charges post to the wrong room.
- Billing disputes surface days later.
- One person covers the whole overnight.
- Arrivals wait while the desk handles something else.
- The shift gets filled cheaply, not carefully.
How our hiring process works
Fewer than 1% of applicants are presented. Every administrative candidate passes 5-Stage Vetting with AI-assisted screening, and you see vetted candidates in 10 calendar days.
AI-assisted screening
Every application is screened against the role's real requirements before a recruiter reviews it.
Skills assessment
Candidates prove the core skills the role needs through practical, job-specific tasks.
Communication and culture
We assess English fluency, communication, and fit for how your team actually works.
Background verification
Work history, credentials, and identity are verified before any candidate advances.
Reference checks
We speak to past managers to confirm performance before a candidate reaches you.
Where your front office staff work best
- The arrival counter is physically staffed
- The night audit is an onsite shift
- Guests escalate to someone in the building
- Pre arrival messaging is text based
- Folio queries can be answered remotely
- Revenue reconciliation is system work
Both models carry the same vetting bar and the same guarantee. Pricing for each is above.
| Role / responsibility | Global | US direct hire | Why |
|---|---|---|---|
| Arrival and departure counter | US direct hire | Physical desk, US onsite hire | |
| Night audit shift | US direct hire | Onsite overnight, stays domestic | |
| Guest escalations at the desk | US direct hire | Face to face by definition | |
| Pre arrival messaging | Global | Text based, can run globally | |
| Folio query follow up | Global | System work, answerable remotely | |
| Daily revenue reporting | Global | Reconciliation task, staffs globally | |
| Group arrival preparation | Global | Planning work, can run globally | |
| Lost property administration | US direct hire | Handled where the property is |
One partner, onshore and global
A US office manager working alongside two fully managed global assistants is a Tuesday, not an exception. You pick the model per desk and we run both under one partner.
What our clients say.
"I run an ecomm business and have worked with people remote but needed new hires. HireHawk has been incredible. Great talent, great people, great onboarding, great pricing."
"It was very easy working with HireHawk, from looking for viable candidates, the interview process, all the way to implementation of your hire, they handle it all. We are also very happy with our hire. Very easy and seamless process."
"HireHawk filled two senior roles in under two weeks. The candidates were sharper than anything our in-house recruiter surfaced in months."
Growing US companies use HireHawk for vetted candidates in 10 calendar days, onboarding in 21 days, and a guarantee behind every placement: 100% performance replacement on Global Fully Managed, 60-day replacement on US Direct Hire.
Start Hiring →We work with growing US companies backed
by the world's best investors.
HireHawk is a staffing agency for growing US companies that staffs front office desks for hotels, resorts and hospitality groups. Candidates are screened on check in and check out, counter requests, folio postings and a night audit that closes clean.
Beyond rooms and front office
One desk inside customer service. Everything else a property needs staffing is listed here.
Industries we staff
See More Industries we staff
Other departments we staff
Administrative Support staffing, answered
What does a front office desk own?
It owns arrival and overnight. Check in and check out, the requests that come to the counter, and the night audit that closes the day's transactions and posts charges so the next day starts from a clean ledger. The audit is the exposure, because it is one seat, usually alone, and errors surface days later as billing disputes.
Who hires front office staff through HireHawk?
Hotels, resorts and hospitality groups, most often when the overnight seat has been filled for availability rather than accuracy and billing disputes have followed. Both hiring models carry a guarantee: 100% performance replacement on Global Fully Managed, 60-day replacement on US Direct Hire.
Will these hires work in our property management system?
Yes. Front desk and overnight staff work in the property management system you already run, following your posting rules and your audit checklist. Fluency is tested during vetting, so someone presented as a Night Auditor has worked through a real posting discrepancy rather than described the routine.
Can we flex front office cover?
Less than most desks. The counter is physical and the overnight seat is a single point of failure, so these are US direct hires and permanent employees on your payroll rather than seats to flex. Where properties do scale, it is usually a second daytime seat through a season, not the audit.
How do you vet night auditors?
5-Stage Vetting with AI-assisted screening, plus an accuracy exercise built from a real night's transactions with two charges posted to the wrong room. Fewer than 1% of applicants are presented. This is a seat to hire for accuracy rather than availability, so accuracy is what the exercise measures.
What does a night auditor cost?
This is a US Direct Hire seat: $995 plus 12.5% of first-year salary, or 15% with nothing upfront, against the 20-30% agencies typically charge. We do not place the overnight seat globally, because the desk is physical and the audit needs someone in the building.
Why not just fill the night shift cheaply?
Because the night audit is a single point of failure. Errors there surface days later as billing disputes and reconciliation gaps, and the cost of a weak overnight seat is paid by the front desk every morning. We recruit this seat for accuracy, and the vetting exercise reflects that.
Can any of this desk be covered remotely?
Some of the edges. Pre arrival messaging and folio query follow up can run globally from $12/hr all-inclusive. The counter and the audit cannot. If someone offers to staff your overnight audit remotely, ask them how the guest at the desk gets helped at three in the morning.
Ready to fix the overnight seat?
Tell us what your last audit missed. Vetted candidates reach you in 10 calendar days.