Hire student success coordinators, vetted in 10 calendar days
Student success coordinators, tutor coordinators and retention specialists whose whole job is contacting the students nobody has heard from. Shortlist in 10 calendar days on either hiring model.
A HireHawk specialist will reach out within one business day.
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Student success and retention roles
No roles match that search. Tell us what you need and we will scope it.
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Student Success Coordinator
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Tutor Coordinator
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Help Desk Support Specialist
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Retention Specialist
Don't see your role? No problem. We staff 100+ roles across 10+ departments, so tell us what you need.
Contact usWhat administrative staffing takes off your plate
Two ways to hire. Transparent pricing.
Every student services role prices the same way. Both models carry the same bar: vetted candidates in 10 calendar days and 5-Stage Vetting. The guarantee differs by model: 60-day replacement on US Direct Hire, 100% performance replacement on Global Fully Managed.
Exceptional talent from Latin America, the Philippines, South Africa, Eastern Europe, and Canada, from $12/hr. One monthly fee, all-inclusive: sourcing, vetting, payroll, compliance, and ongoing support.
Explore global staffing →Full-time professionals across the United States, employed directly by you. One placement fee: from 12.5% of first-year salary, with the $995 retainer credited against it. Prefer nothing upfront? From 15%, paid only when you hire. Traditional agencies charge 20-30% of salary for the same search.
Explore US staffing →Not sure which desk to fill first?
Name the work that is slipping. We will recommend the seat that fixes it, the right model for it, and share expected cost and timeline.
When students stop attending quietly
Most teams wait too long. These are the points where the seat pays for itself immediately.
- Students stop attending before they withdraw.
- Outreach is scheduled and never happens.
- Term start buries the whole team.
- Tutoring is booked after disengagement.
- Attrition is counted, not prevented.
- Nobody calls the students who went quiet.
How our hiring process works
Fewer than 1% of applicants are presented. Every administrative candidate passes 5-Stage Vetting with AI-assisted screening, and you see vetted candidates in 10 calendar days.
AI-assisted screening
Every application is screened against the role's real requirements before a recruiter reviews it.
Skills assessment
Candidates prove the core skills the role needs through practical, job-specific tasks.
Communication and culture
We assess English fluency, communication, and fit for how your team actually works.
Background verification
Work history, credentials, and identity are verified before any candidate advances.
Reference checks
We speak to past managers to confirm performance before a candidate reaches you.
Where your student services staff work best
- Campus drop in support needs presence
- Counseling carries a licensing requirement
- The seat attends orientation in person
- Retention outreach is scheduled calling
- Tutoring coordination runs on a timetable
- Help desk questions arrive in your system
Both models carry the same vetting bar and the same guarantee. Pricing for each is above.
| Role / responsibility | Global | US direct hire | Why |
|---|---|---|---|
| Retention outreach calls | Global | Scheduled work, staffs globally | |
| Attendance monitoring | Global | System task with no location benefit | |
| Tutoring coordination | Global | Timetable work, runs remotely | |
| Help desk questions | Global | Ticket work, staffs globally | |
| Campus drop in support | US direct hire | Students walk up in person | |
| Counseling and welfare cases | US direct hire | Usually requires local licensing | |
| Alumni and re-enrollment outreach | Global | Scheduled calling, staffs globally | |
| Student record updates | Global | System work, runs from anywhere |
One partner, onshore and global
A US office manager working alongside two fully managed global assistants is a Tuesday, not an exception. You pick the model per desk and we run both under one partner.
What our clients say.
"I run an ecomm business and have worked with people remote but needed new hires. HireHawk has been incredible. Great talent, great people, great onboarding, great pricing."
"It was very easy working with HireHawk, from looking for viable candidates, the interview process, all the way to implementation of your hire, they handle it all. We are also very happy with our hire. Very easy and seamless process."
"HireHawk filled two senior roles in under two weeks. The candidates were sharper than anything our in-house recruiter surfaced in months."
Growing US companies use HireHawk for vetted candidates in 10 calendar days, onboarding in 21 days, and a guarantee behind every placement: 100% performance replacement on Global Fully Managed, 60-day replacement on US Direct Hire.
Start Hiring →We work with growing US companies backed
by the world's best investors.
HireHawk is a staffing agency for growing US companies that staffs student support desks for colleges, schools and training providers. Candidates are screened on attendance patterns, retention outreach, tutoring coordination and the check in calls that happen before a withdrawal.
Beyond student services
One desk inside customer service. If the gap is enrollment or course build, those sit elsewhere in the bench.
Industries we staff
See More Industries we staff
Other departments we staff
Administrative Support staffing, answered
What does a student services desk own?
It runs the support around the academic calendar: enrollment questions at term start, tutoring coordination through the middle, and retention outreach at the points where students disengage. The failure it exists to prevent is invisible attrition, because students rarely announce they are leaving. They stop attending.
Who hires student services staff through HireHawk?
Colleges, schools and training providers, usually after a cohort finished smaller than it started and nobody could say when the students actually left. Both hiring models carry a guarantee: 100% performance replacement on Global Fully Managed, 60-day replacement on US Direct Hire.
Can student services be staffed globally?
Most of it can. Outreach calls, tutoring coordination, help desk support and retention tracking all run on the phone and in your systems, so they staff globally from our six core talent markets. In-person counseling and campus drop-in support stay with staff on your payroll.
How quickly can we add retention outreach?
Shortlist in 10 calendar days from the discovery call, onboarding in 21 days. Both sourcing and 5-Stage Vetting run inside that window. Attrition happens at predictable points in a term, so tell us where yours sits and we will aim the start date ahead of it rather than after.
How do you vet student support candidates?
5-Stage Vetting with AI-assisted screening, plus an outreach exercise: a student who has missed three sessions without explanation, and what the first contact should say. Fewer than 1% of applicants are presented. Warmth without pressure is hard to fake in writing, which is why we test it that way.
What does a retention seat cost?
Global Fully Managed from $12/hr all-inclusive, month to month. Set that against the tuition value of the students who quietly stop attending each term, which is the number this desk is actually measured on. US Direct Hire is $995 plus 12.5% of first-year salary.
Is outreach to struggling students appropriate to outsource?
The contact is, the counseling is not. A dedicated seat calling students who have missed sessions is administrative outreach, and it happens far more reliably than when it competes with teaching. Anything that becomes welfare or mental health support routes to your own qualified staff immediately.
When in the term should the seat start?
Before your attrition point, not after it. Most providers can name the week where students start disappearing. Work backwards from that: shortlist in 10 calendar days and onboarding in 21 days means starting the search around six weeks out gives you someone trained and calling in time.
Ready to reach students before they go?
Tell us where your attrition happens. Vetted candidates reach you in 10 calendar days.