Hire help desk technicians, vetted in 10 calendar days
Tier one and tier two support staff who triage properly, so tickets stop escalating into sprint time your engineers were meant to spend building. Shortlist in 10 calendar days on either hiring model.
A HireHawk specialist will reach out within one business day.
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Tier one, tier two and delivery roles
No roles match that search. Tell us what you need and we will scope it.
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Technology Support Specialist
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Help Desk Technician
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Desktop Support Technician
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Tiered Technical Support Specialist
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Customer Experience Specialist
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Technology Project Manager
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Client Success Manager
Don't see your role? No problem. We staff 100+ roles across 10+ departments, so tell us what you need.
Contact usWhat administrative staffing takes off your plate
Two ways to hire. Transparent pricing.
Every help desk role prices the same way. Both models carry the same bar: vetted candidates in 10 calendar days and 5-Stage Vetting. The guarantee differs by model: 60-day replacement on US Direct Hire, 100% performance replacement on Global Fully Managed.
Exceptional talent from Latin America, the Philippines, South Africa, Eastern Europe, and Canada, from $12/hr. One monthly fee, all-inclusive: sourcing, vetting, payroll, compliance, and ongoing support.
Explore global staffing →Full-time professionals across the United States, employed directly by you. One placement fee: from 12.5% of first-year salary, with the $995 retainer credited against it. Prefer nothing upfront? From 15%, paid only when you hire. Traditional agencies charge 20-30% of salary for the same search.
Explore US staffing →Not sure which desk to fill first?
Name the work that is slipping. We will recommend the seat that fixes it, the right model for it, and share expected cost and timeline.
When engineers are answering tickets
Most teams wait too long. These are the points where the seat pays for itself immediately.
- Engineers answer tickets tier one could close.
- Everything escalates because nothing has a threshold.
- The same ticket is solved from scratch weekly.
- Sprint time disappears into the queue.
- Resolution is measured at close, not first contact.
- Your knowledge base has not changed in months.
How our hiring process works
Fewer than 1% of applicants are presented. Every administrative candidate passes 5-Stage Vetting with AI-assisted screening, and you see vetted candidates in 10 calendar days.
AI-assisted screening
Every application is screened against the role's real requirements before a recruiter reviews it.
Skills assessment
Candidates prove the core skills the role needs through practical, job-specific tasks.
Communication and culture
We assess English fluency, communication, and fit for how your team actually works.
Background verification
Work history, credentials, and identity are verified before any candidate advances.
Reference checks
We speak to past managers to confirm performance before a candidate reaches you.
Where your help desk technicians work best
- Desktop support touches physical machines
- Onsite rollouts need someone in the office
- Some clients require domestic support staff
- Tier one triage runs in your ticketing system
- Coverage while your team sleeps is the point
- Knowledge base work is documentation
Both models carry the same vetting bar and the same guarantee. Pricing for each is above.
| Role / responsibility | Global | US direct hire | Why |
|---|---|---|---|
| Tier one triage | Global | Ticket work, staffs globally | |
| Overnight queue coverage | Global | Timezone spread is the advantage | |
| Knowledge base maintenance | Global | Documentation with no location benefit | |
| Tier two configuration work | Global | US direct hire | Depends on your access policy |
| Desktop and hardware support | US direct hire | Touches physical machines | |
| Onsite rollouts | US direct hire | Someone has to be in the office | |
| Asset and license tracking | Global | System work, staffs globally | |
| New starter account setup | Global | US direct hire | Depends on your provisioning policy |
One partner, onshore and global
A US office manager working alongside two fully managed global assistants is a Tuesday, not an exception. You pick the model per desk and we run both under one partner.
What our clients say.
"I run an ecomm business and have worked with people remote but needed new hires. HireHawk has been incredible. Great talent, great people, great onboarding, great pricing."
"It was very easy working with HireHawk, from looking for viable candidates, the interview process, all the way to implementation of your hire, they handle it all. We are also very happy with our hire. Very easy and seamless process."
"HireHawk filled two senior roles in under two weeks. The candidates were sharper than anything our in-house recruiter surfaced in months."
Growing US companies use HireHawk for vetted candidates in 10 calendar days, onboarding in 21 days, and a guarantee behind every placement: 100% performance replacement on Global Fully Managed, 60-day replacement on US Direct Hire.
Start Hiring →We work with growing US companies backed
by the world's best investors.
HireHawk is a staffing agency for growing US companies that staffs tiered technology support inside software and technology businesses. Candidates are screened on triage decisions, ticket resolution, knowledge base upkeep and the escalation threshold your engineers rely on.
Beyond the help desk
One desk inside customer service. If the pressure is on engineering itself, start with the wider function.
Industries we staff
See More Industries we staff
Other departments we staff
Administrative Support staffing, answered
What does a technology help desk own?
It works in tiers. Tier one triages and resolves known issues, tier two takes what needs configuration access, and tier three is engineering time you are trying not to spend. The desk lives in a ticketing system and a knowledge base, and its real product is a good triage decision.
Which help desk seat should we hire first?
Tier one, almost always. Understaffed tier one is what pushes tickets up into engineering time, and adding capacity there is cheaper than the engineering hours it protects. Teams with a rollout under way sometimes need the Technology Project Manager first. We will ask how many tickets reach engineering.
Can help desk seats be staffed globally?
Yes, and it is the most common first global hire in a software company. Triage, ticket resolution and knowledge base work are location independent, and timezone spread means the queue is being worked while your engineers sleep. Onsite desktop support stays a US direct hire.
Will these hires work in our ticketing system?
Yes. Support staff work in the ticketing system and knowledge base you already run, to your service levels and your escalation threshold. Fluency is tested during vetting, so someone presented for tier one has triaged a realistic queue and justified what they escalated and what they closed.
How do you vet help desk candidates?
5-Stage Vetting with AI-assisted screening, plus a triage exercise: five tickets, one of which genuinely needs an engineer. Fewer than 1% of applicants are presented. Getting that one right and the other four wrong is a worse outcome than the reverse, and the exercise is scored accordingly.
What does a tier one seat cost?
Global Fully Managed from $12/hr all-inclusive, month to month. The comparison that matters is engineering hours: if tier one currently absorbs a few hours of engineering time a week, the seat pays for itself before you even count the ticket volume it clears.
Will they escalate too much or too little?
That is the risk, and it is what the vetting exercise measures. Candidates get five tickets, one of which genuinely needs an engineer. Escalating all five fails as clearly as escalating none. You also set the threshold, and we tune it during the first two weeks.
Can they cover our overnight queue?
Yes, and that is usually the strongest reason to staff this globally. A seat in a market awake while your team sleeps means the queue is worked overnight rather than waiting until morning. Tell us your coverage gap on the call and we will match the market to it.
Ready to protect your sprint?
Tell us how many tickets reach engineering. Vetted candidates reach you in 10 calendar days.