Hire policy servicing staff, vetted in 10 calendar days
Insurance service reps, quote specialists and producer assistants who absorb the certificate and endorsement volume eating your account managers' day. Shortlist in 10 calendar days on either hiring model.
A HireHawk specialist will reach out within one business day.
Loading the consultation calendar. This only takes a moment.
30 minutes, no obligation. Your details are already filled in.
Times shown in your local timezone. Powered by iClosed.
Service, quoting and account management roles
No roles match that search. Tell us what you need and we will scope it.
-
Insurance Customer Service Representative
-
Quote Specialist
-
Producer Assistant
-
Retention Specialist
-
Commercial Lines Account Manager
-
Personal Lines Account Manager
Don't see your role? No problem. We staff 100+ roles across 10+ departments, so tell us what you need.
Contact usWhat administrative staffing takes off your plate
Two ways to hire. Transparent pricing.
Every policy servicing role prices the same way. Both models carry the same bar: vetted candidates in 10 calendar days and 5-Stage Vetting. The guarantee differs by model: 60-day replacement on US Direct Hire, 100% performance replacement on Global Fully Managed.
Exceptional talent from Latin America, the Philippines, South Africa, Eastern Europe, and Canada, from $12/hr. One monthly fee, all-inclusive: sourcing, vetting, payroll, compliance, and ongoing support.
Explore global staffing →Full-time professionals across the United States, employed directly by you. One placement fee: from 12.5% of first-year salary, with the $995 retainer credited against it. Prefer nothing upfront? From 15%, paid only when you hire. Traditional agencies charge 20-30% of salary for the same search.
Explore US staffing →Not sure which desk to fill first?
Name the work that is slipping. We will recommend the seat that fixes it, the right model for it, and share expected cost and timeline.
When producers are doing service work
Most teams wait too long. These are the points where the seat pays for itself immediately.
- Producers spend the day on certificates.
- Quotes go out after the client bought elsewhere.
- New business quietly stopped happening.
- Clients follow up to get a response.
- Account managers service instead of grow.
- Endorsement requests pile up by Thursday.
How our hiring process works
Fewer than 1% of applicants are presented. Every administrative candidate passes 5-Stage Vetting with AI-assisted screening, and you see vetted candidates in 10 calendar days.
AI-assisted screening
Every application is screened against the role's real requirements before a recruiter reviews it.
Skills assessment
Candidates prove the core skills the role needs through practical, job-specific tasks.
Communication and culture
We assess English fluency, communication, and fit for how your team actually works.
Background verification
Work history, credentials, and identity are verified before any candidate advances.
Reference checks
We speak to past managers to confirm performance before a candidate reaches you.
Where your servicing staff work best
- Advising on cover requires a license
- Producers meet clients face to face
- Claims advocacy carries regulatory exposure
- Certificate requests are template driven
- Service transactions are system work
- Quote preparation follows a defined process
Both models carry the same vetting bar and the same guarantee. Pricing for each is above.
| Role / responsibility | Global | US direct hire | Why |
|---|---|---|---|
| Certificate requests | Global | Template driven, staffs globally | |
| Service transaction processing | Global | System work with no site need | |
| Quote preparation | Global | A defined process, runs remotely | |
| Routine coverage questions | Global | Scripted, escalates when it becomes advice | |
| Advising a client on cover | US direct hire | Requires a licensed US seat | |
| Client meetings | US direct hire | Producers attend in person | |
| Policy document checking | Global | Detail work, staffs globally | |
| Cancellation and reinstatement processing | Global | System work, runs from anywhere |
One partner, onshore and global
A US office manager working alongside two fully managed global assistants is a Tuesday, not an exception. You pick the model per desk and we run both under one partner.
What our clients say.
"I run an ecomm business and have worked with people remote but needed new hires. HireHawk has been incredible. Great talent, great people, great onboarding, great pricing."
"It was very easy working with HireHawk, from looking for viable candidates, the interview process, all the way to implementation of your hire, they handle it all. We are also very happy with our hire. Very easy and seamless process."
"HireHawk filled two senior roles in under two weeks. The candidates were sharper than anything our in-house recruiter surfaced in months."
Growing US companies use HireHawk for vetted candidates in 10 calendar days, onboarding in 21 days, and a guarantee behind every placement: 100% performance replacement on Global Fully Managed, 60-day replacement on US Direct Hire.
Start Hiring →We work with growing US companies backed
by the world's best investors.
HireHawk is a staffing agency for growing US companies that staffs the client facing side of an insurance agency. Candidates are screened on coverage questions, quote turnaround, certificate and endorsement requests and the book of business they supported.
Beyond policy servicing
One desk inside finance. Everything else an agency needs staffing is here.
Industries we staff
See More Industries we staff
Other departments we staff
Administrative Support staffing, answered
What does a policy servicing desk own?
It owns the client-facing side of an agency: coverage questions answered, certificate and endorsement requests processed, and quotes turned around fast enough to win the business. The reason it matters commercially is that when service volume lands on account managers, new business quietly stops happening and nobody logs it as a loss.
Which policy servicing seat should we hire first?
Usually the Insurance Customer Service Representative, because certificate and endorsement volume is what consumes an account manager's day. Agencies competing hard on speed sometimes start with the Quote Specialist instead. We will ask what your producers actually spend their afternoons on before recommending.
Can policy servicing be staffed globally?
The servicing volume can. Certificates, endorsements, quote preparation and routine coverage questions are structured work that staffs globally. Binding authority and coverage advice stay with licensed US staff on your payroll, and we will not present a global seat for anything requiring a license.
Will these hires work in our agency management system?
Yes. Staff work in the agency management system and carrier portals you already use, following your service standards and your escalation rules on anything close to advice. Fluency is tested during vetting, so someone presented as a Quote Specialist has built a quote from a real submission in an exercise.
How do you vet insurance servicing candidates?
5-Stage Vetting with AI-assisted screening, plus a scenario that tests the boundary as much as the skill: a client question that starts as a certificate request and turns into a coverage question. Fewer than 1% of applicants are presented. Knowing when to stop and escalate is what we screen hardest for.
What does a service representative cost?
Global Fully Managed from $12/hr all-inclusive, month to month, which is where most agencies place certificate and endorsement volume. Licensed advice stays domestic. US Direct Hire is $995 plus 12.5% of first-year salary, or 15% with nothing upfront, against the 20-30% agencies typically charge.
How do you stop a service question becoming advice?
With an escalation rule the seat is trained on and tested against. During vetting we deliberately run a scenario that starts as a certificate request and turns into a coverage question, because knowing when to stop is the skill that keeps you compliant.
Will this actually free up our producers?
Only if you protect the change. Agencies that add a service seat and let producers keep handling certificates see very little. The ones that route all service volume to the new seat from day one see producers back in front of clients within a month, which is the whole point.
Ready to put producers back in front of clients?
Tell us what fills their day. Vetted candidates reach you in 10 calendar days.