Hire customs and freight coordinators, vetted in 10 calendar days
Customs brokerage assistants, import and export coordinators and documentation specialists who get the classification code right before it becomes a penalty. Shortlist in 10 calendar days on either hiring model.
A HireHawk specialist will reach out within one business day.
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Customs, freight and documentation roles
No roles match that search. Tell us what you need and we will scope it.
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Customs Brokerage Assistant
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Import and Export Coordinator
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Freight Forwarding Specialist
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Documentation Specialist
Don't see your role? No problem. We staff 100+ roles across 10+ departments, so tell us what you need.
Contact usWhat administrative staffing takes off your plate
Two ways to hire. Transparent pricing.
Every customs and freight role prices the same way. Both models carry the same bar: vetted candidates in 10 calendar days and 5-Stage Vetting. The guarantee differs by model: 60-day replacement on US Direct Hire, 100% performance replacement on Global Fully Managed.
Exceptional talent from Latin America, the Philippines, South Africa, Eastern Europe, and Canada, from $12/hr. One monthly fee, all-inclusive: sourcing, vetting, payroll, compliance, and ongoing support.
Explore global staffing →Full-time professionals across the United States, employed directly by you. One placement fee: from 12.5% of first-year salary, with the $995 retainer credited against it. Prefer nothing upfront? From 15%, paid only when you hire. Traditional agencies charge 20-30% of salary for the same search.
Explore US staffing →Not sure which desk to fill first?
Name the work that is slipping. We will recommend the seat that fixes it, the right model for it, and share expected cost and timeline.
When codes are assigned by guess
Most teams wait too long. These are the points where the seat pays for itself immediately.
- Classification gets decided by whoever is free.
- Duty is overpaid and never reclaimed.
- Paperwork and shipments reconcile after the fact.
- The origin port closes before you ask.
- An audit finds what cleared months ago.
- Nobody checks the code before filing.
How our hiring process works
Fewer than 1% of applicants are presented. Every administrative candidate passes 5-Stage Vetting with AI-assisted screening, and you see vetted candidates in 10 calendar days.
AI-assisted screening
Every application is screened against the role's real requirements before a recruiter reviews it.
Skills assessment
Candidates prove the core skills the role needs through practical, job-specific tasks.
Communication and culture
We assess English fluency, communication, and fit for how your team actually works.
Background verification
Work history, credentials, and identity are verified before any candidate advances.
Reference checks
We speak to past managers to confirm performance before a candidate reaches you.
Where your customs coordinators work best
- Licensed broker sign off stays domestic
- The seat attends a customs inspection
- Bond and surety matters need a US contact
- Entry preparation is document work
- Origin port overlap is an advantage
- Classification research is desk based
Both models carry the same vetting bar and the same guarantee. Pricing for each is above.
| Role / responsibility | Global | US direct hire | Why |
|---|---|---|---|
| Customs entry preparation | Global | Document work, staffs globally | |
| Goods classification research | Global | Desk based with no location benefit | |
| Broker and forwarder coordination | Global | Email and portal, runs from anywhere | |
| Origin port hours coverage | Global | Overlap is the whole advantage | |
| Licensed broker sign off | US direct hire | Stays with your US staff | |
| Customs inspection attendance | US direct hire | Physically at the port | |
| Duty drawback claims | Global | Research work, staffs globally | |
| Landed cost calculation | Global | Spreadsheet work, runs from anywhere |
One partner, onshore and global
A US office manager working alongside two fully managed global assistants is a Tuesday, not an exception. You pick the model per desk and we run both under one partner.
What our clients say.
"I run an ecomm business and have worked with people remote but needed new hires. HireHawk has been incredible. Great talent, great people, great onboarding, great pricing."
"It was very easy working with HireHawk, from looking for viable candidates, the interview process, all the way to implementation of your hire, they handle it all. We are also very happy with our hire. Very easy and seamless process."
"HireHawk filled two senior roles in under two weeks. The candidates were sharper than anything our in-house recruiter surfaced in months."
Growing US companies use HireHawk for vetted candidates in 10 calendar days, onboarding in 21 days, and a guarantee behind every placement: 100% performance replacement on Global Fully Managed, 60-day replacement on US Direct Hire.
Start Hiring →We work with growing US companies backed
by the world's best investors.
HireHawk is a staffing agency for growing US companies that staffs customs and freight documentation desks for importers and logistics operators. Candidates are screened on entry preparation, classification codes, broker coordination and matching paperwork to the shipment it belongs to.
Beyond customs and freight
One desk inside legal. If the constraint is the warehouse rather than the paperwork, operations owns it.
Industries we staff
See More Industries we staff
Other departments we staff
Administrative Support staffing, answered
Who hires customs and freight staff through HireHawk?
Importers, freight forwarders and logistics operators, usually after a classification error surfaced at audit long after the shipment cleared. Both hiring models carry a guarantee: 100% performance replacement on Global Fully Managed, 60-day replacement on US Direct Hire. Licensed broker sign off stays with your own staff.
Which customs seat should we hire first?
Usually the Documentation Specialist, because most classification and clearance problems trace back to paperwork that did not match the shipment. Once documentation is reliable, importers add a Customs Brokerage Assistant for entry volume. High-volume importers sometimes start with the Import and Export Coordinator instead.
Can customs and freight documentation be staffed globally?
Yes, and there is a specific advantage to it. Entry preparation, classification and broker coordination are document based, and a seat in a market that overlaps your origin ports means paperwork is worked while your office is closed. Licensed broker sign off stays with your US staff.
How quickly can we add documentation capacity?
Shortlist in 10 calendar days from the discovery call, onboarding in 21 days. Both sourcing and 5-Stage Vetting run inside that window. If you are heading into a peak import season, starting now gives you someone who has already handled a normal week before the volume arrives.
Can we scale customs support with import volume?
Yes. Fully managed global seats run month to month, so documentation capacity can follow your import cycle without severance exposure, and US direct hires stay permanent employees on your payroll. Adding a second seat goes to the recruiter who already knows your commodity mix and your ports.
What does a documentation specialist cost?
Global Fully Managed from $12/hr all-inclusive, month to month, which is where entry preparation and broker coordination sit. Licensed broker sign off stays with your US staff. US Direct Hire is $995 plus 12.5% of first-year salary, or 15% with nothing upfront.
Can they act as our customs broker?
No. Licensed brokerage activity stays with your own licensed staff, and we will not present a global seat as a substitute. What the seat does is prepare entries, research classifications, chase documents and coordinate with your broker so the licensed step is the only one left.
Which time zone should we hire in?
Usually one that overlaps your origin ports rather than your office. If most of your freight originates in Asia, a seat in the Philippines is working while your suppliers are, which removes a full day from every document query. We will match the market to your lanes.
Ready to fix classification?
Tell us your last customs penalty. Vetted candidates reach you in 10 calendar days.