Hire brokerage operations staff, vetted in 10 calendar days
Inside sales associates, listing auditors and mortgage support who answer the lead immediately, because your agents are out showing property. Shortlist in 10 calendar days on either hiring model.
A HireHawk specialist will reach out within one business day.
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Lead response, mortgage and escrow roles
No roles match that search. Tell us what you need and we will scope it.
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Inside Sales Associate
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Agent Operations Specialist
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Listing Integrity Auditor
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Mortgage Underwriter
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Mortgage Assistant
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Loan Officer Assistant
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Escrow Officer
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Operations Manager
Don't see your role? No problem. We staff 100+ roles across 10+ departments, so tell us what you need.
Contact usWhat administrative staffing takes off your plate
Two ways to hire. Transparent pricing.
Every brokerage operations role prices the same way. Both models carry the same bar: vetted candidates in 10 calendar days and 5-Stage Vetting. The guarantee differs by model: 60-day replacement on US Direct Hire, 100% performance replacement on Global Fully Managed.
Exceptional talent from Latin America, the Philippines, South Africa, Eastern Europe, and Canada, from $12/hr. One monthly fee, all-inclusive: sourcing, vetting, payroll, compliance, and ongoing support.
Explore global staffing →Full-time professionals across the United States, employed directly by you. One placement fee: from 12.5% of first-year salary, with the $995 retainer credited against it. Prefer nothing upfront? From 15%, paid only when you hire. Traditional agencies charge 20-30% of salary for the same search.
Explore US staffing →Not sure which desk to fill first?
Name the work that is slipping. We will recommend the seat that fixes it, the right model for it, and share expected cost and timeline.
When leads wait hours for a reply
Most teams wait too long. These are the points where the seat pays for itself immediately.
- Leads cool while agents are out showing.
- Agents answer the phone instead of selling.
- Buyers find listing errors first.
- Mortgage conditions clear at the last minute.
- Response time decides conversion, and yours is hours.
- Nobody answers the inquiry that came in at eight.
How our hiring process works
Fewer than 1% of applicants are presented. Every administrative candidate passes 5-Stage Vetting with AI-assisted screening, and you see vetted candidates in 10 calendar days.
AI-assisted screening
Every application is screened against the role's real requirements before a recruiter reviews it.
Skills assessment
Candidates prove the core skills the role needs through practical, job-specific tasks.
Communication and culture
We assess English fluency, communication, and fit for how your team actually works.
Background verification
Work history, credentials, and identity are verified before any candidate advances.
Reference checks
We speak to past managers to confirm performance before a candidate reaches you.
Where your brokerage staff work best
- Licensed activity stays with US hires
- Showings and open houses need agents
- Closing attendance is in person
- Lead response is phone and messaging
- Listing integrity checks are data work
- Mortgage file preparation is document work
Both models carry the same vetting bar and the same guarantee. Pricing for each is above.
| Role / responsibility | Global | US direct hire | Why |
|---|---|---|---|
| Lead response | Global | Phone and messaging, staffs globally | |
| Listing integrity checking | Global | Data work with no location benefit | |
| Mortgage file preparation | Global | Document work, runs from anywhere | |
| Transaction administration | Global | Process work, staffs globally | |
| Licensed brokerage activity | US direct hire | Stays with US hires | |
| Showings and open houses | US direct hire | Need agents present | |
| Database and drip campaign upkeep | Global | System work, staffs globally | |
| Commission tracking | Global | Administrative, runs from anywhere |
One partner, onshore and global
A US office manager working alongside two fully managed global assistants is a Tuesday, not an exception. You pick the model per desk and we run both under one partner.
What our clients say.
"I run an ecomm business and have worked with people remote but needed new hires. HireHawk has been incredible. Great talent, great people, great onboarding, great pricing."
"It was very easy working with HireHawk, from looking for viable candidates, the interview process, all the way to implementation of your hire, they handle it all. We are also very happy with our hire. Very easy and seamless process."
"HireHawk filled two senior roles in under two weeks. The candidates were sharper than anything our in-house recruiter surfaced in months."
Growing US companies use HireHawk for vetted candidates in 10 calendar days, onboarding in 21 days, and a guarantee behind every placement: 100% performance replacement on Global Fully Managed, 60-day replacement on US Direct Hire.
Start Hiring →We work with growing US companies backed
by the world's best investors.
HireHawk is a staffing agency for growing US companies that staffs the operations layer behind agents and loan officers. Candidates are screened on lead response times, listing integrity checks, mortgage file preparation and the escrow administration behind a transaction.
Beyond brokerage operations
One desk inside sales. Transactions, acquisitions and asset work sit in operations.
Industries we staff
See More Industries we staff
Other departments we staff
Administrative Support staffing, answered
Who hires brokerage operations staff through HireHawk?
Residential and commercial brokerages, and the mortgage teams inside them, usually when lead response has become the visible constraint on conversion. Both hiring models carry a guarantee: 100% performance replacement on Global Fully Managed, 60-day replacement on US Direct Hire. Licensed activity stays with your own staff either way.
Which brokerage operations seat should we hire first?
Usually the Inside Sales Associate, because lead response time is the number that moves conversion and your agents cannot answer instantly while showing property. Once leads are covered, brokerages with mortgage volume add a Mortgage Assistant next. We will look at your current response time before recommending an order.
Can brokerage operations roles be staffed globally?
Much of it can. Lead response, listing integrity checks, mortgage file preparation and transaction administration all run on the phone and in your systems. Anything requiring a license, and anything a client signs in person, stays with a US direct hire. Most brokerages run the response desk globally and keep licensed activity local.
How quickly can we fill a Brokerage Operations seat?
Shortlist in 10 calendar days from the discovery call, onboarding in 21 days. Sourcing and 5-Stage Vetting both run inside that window rather than after it. An Agent Operations Specialist search moves at the same pace as any other seat on this desk, and filling several at once does not slow the first one down.
Can we scale brokerage support with the market?
Yes. Fully managed global seats run month to month, so an inside sales bench can grow through a busy season and shrink when volume drops, with no severance exposure. US direct hires stay permanent employees on your payroll. Adding a seat is a message to the recruiter who already knows your lead flow.
What does an inside sales associate cost?
Global Fully Managed from $12/hr all-inclusive, month to month, which most brokerages recover on a single additional conversion. US Direct Hire is $995 plus 12.5% of first-year salary, or 15% with nothing upfront, for anything needing a license. Work it out against your current lead volume and conversion rate.
Can they speak to buyers and sellers directly?
They can qualify, answer questions and book appointments. What they cannot do is anything requiring a real estate license, which varies by state and which we will map before the search. In practice the seat gets the lead warm and hands a qualified appointment to your agent.
What response time should we actually target?
Minutes rather than hours. The gap between a five minute reply and a two hour reply is larger than anything else you can change about lead handling. A dedicated seat exists to hold that number, because an agent showing property genuinely cannot.
Ready to answer leads in minutes?
Tell us your current response time. Vetted candidates reach you in 10 calendar days.