Hire travel and tourism staff in 10 days
Reservations agents, itinerary specialists, disruption support and commission reconciliation for agencies and tour operators. Hire globally or in the US, remote, hybrid or in-office.
A HireHawk specialist will reach out within one business day.
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What a travel staffing agency fixes for travel brands
Booking volume in travel does not arrive evenly. A fare sale, a weather event or a shoulder season swing can double your inbound in a day, and a desk built for the average month buckles in the peak one. Most operators respond by asking the same people to absorb it.
Volume never arrives evenly
A fare sale, a weather event or a shoulder season swing can double your inbound in a day, and a desk built for the average month buckles in the peak one.
Bookings lost to slow replies
Response times slip past the window where a traveller still books with you.
Earned revenue unclaimed
Commission reconciliation falls behind, so revenue you already earned sits unclaimed.
Advisors on admin
Senior advisors spend their afternoons on itinerary admin instead of the high-value client in front of them.
Two models, one honest number
Traditional agencies charge 20-30% of first-year salary and hand you an invoice before the desk has proved anything. Both HireHawk models cost less than that, and both let you start with one desk rather than a department. Pick the model that matches the work, not the budget line.
Reservations, itinerary support, disruption handling and commission reconciliation, run as fully managed seats inside your booking systems. From $12/hr all-inclusive, one monthly fee covering sourcing, vetting, payroll and support.
Explore global staffing →Corporate sales and leadership desks, hired permanent onto your payroll in all 50 states. $995 retainer plus 12.5% of first-year salary, or 15% with no upfront.
Explore US staffing →Have a seat open now?
Tell us the seat you need covered. We will match a recruiter who staffs your industry daily, and share expected cost and timeline.
Roles by department
Reservations & Booking
Bookings answered inside the window travellers decide in.
Operations
Suppliers, allotments and ground logistics coordinated daily.
Customer Service
Disruptions and refunds handled before they escalate.
Accounting & Finance
Commissions reconciled and claimed on time.
Marketing
Destinations sold where travellers are looking.
Sales
Corporate accounts grown in person.
Admin
The agency's calendar and files covered.
HR
Advisor onboarding and payroll kept simple.
Technology
GDS and booking systems kept working.
Not seeing the seat you need? We staff 100+ roles across 10+ departments, and yours gets scoped on the discovery call.
Explore all roles we staff →Sub-industry fit
Travel is not one business. A DMC buying ground services in a single destination hires nothing like an OTA running paid acquisition at scale. We staff across the segment and match the desk to how your revenue actually works.
Booking volume and itinerary admin off advisor desks.
Supplier coordination and allotment management daily.
Volume support queues cleared around the clock.
Policy-aware booking and traveller support.
Ground logistics and vendor coordination per program.
Group bookings, documentation and pre-departure support.
If your business also runs rooms or F&B, that is a different staffing problem with different desks. Our hospitality staffing for hotels and resorts covers those teams.
From discovery call to onboarding in 21 days
Fewer than 1% of applicants are presented to clients. Every candidate moves through 5-Stage Vetting with AI-assisted screening before you meet them, and you receive vetted candidates in 10 calendar days from the discovery call.
AI-assisted screening
Every application is screened against the role's real requirements before a recruiter reviews it.
Skills assessment
Candidates prove the core skills the role needs through practical, job-specific tasks.
Communication and culture
We assess English fluency, communication, and fit for how your team actually works.
Background verification
Work history, credentials, and identity are verified before any candidate advances.
Reference checks
We speak to past managers to confirm performance before a candidate reaches you.
What our clients say.
"I run an ecomm business and have worked with people remote but needed new hires. HireHawk has been incredible. Great talent, great people, great onboarding, great pricing."
"It was very easy working with HireHawk, from looking for viable candidates, the interview process, all the way to implementation of your hire, they handle it all. We are also very happy with our hire. Very easy and seamless process."
"HireHawk filled two senior roles in under two weeks. The candidates were sharper than anything our in-house recruiter surfaced in months."
Growing US companies use HireHawk for vetted candidates in 10 calendar days, onboarding in 21 days, and a guarantee behind every placement: 100% performance replacement on Global Fully Managed, 60-day replacement on US Direct Hire.
Get Candidates →
One partner, wherever your next hire lives.
The right model depends on the seat, not the business. Some roles need someone in the building; back-office, documentation and administrative work does not, and costs far less remotely.
We work with growing US companies backed
by the world's best investors.
A travel staffing agency placing reservations, operations and support talent with travel agencies, tour operators and OTAs. The team behind HireHawk's staffing models has staffed six core talent markets since 2019, across all 50 states.
Frequently asked questions
How much does travel staffing cost?
Traditional agencies charge 20-30% of first-year salary. A Global Fully Managed seat starts at $12/hr all-inclusive, month to month, with no separate fees for equipment or management. A US direct hire is a $995 retainer plus 12.5% of first-year salary, or 15% with no upfront cost. Most travel clients run a mix of both.
Should I hire a global team member or a US direct hire?
Ask what the desk actually does. If the work is volume, systems and process, reservations queues, refunds, commission reconciliation, content, it runs well as a global seat and costs less. If the work needs someone in your market, in front of clients or suppliers, or holding local relationships, hire in the US. The right model depends on the desk, not the company.
Can a global team member work in Amadeus or Sabre?
Yes. GDS experience is screened during 5-Stage Vetting, and candidates are tested on live booking scenarios rather than asked about them. Access runs through your own credentials and your own permissions, so the seat behaves exactly like an internal one. Booking engine and mid-office platform experience is screened the same way.
How fast can you fill a reservations desk?
You get a shortlist in 10 calendar days and onboarding completed within 21 days. That timeline holds for both models. Peak season roles move fastest when you scope in the shoulder period rather than the week the volume lands, so book the scoping call before your season turns.
What happens if a travel hire does not work out in high season?
Global Fully Managed carries a 100% performance replacement guarantee. US direct hire carries a 60-day replacement guarantee. In both cases the replacement runs through the same vetting, and your Client Success Manager handles the transition. Compare that with the 30 to 90 days and additional fees that a traditional agency search typically involves.
Who manages a global team member day to day?
You do, the same way you manage anyone on your team. A dedicated Client Success Manager stays on the account for the life of the hire, handling payroll, equipment, coverage and escalation so you never touch international employment admin. If performance slips, that is the person you call.
Can you cover after-hours disruption management?
Yes. Disruption Management Specialists and Travel Support Agents are commonly staffed as global seats precisely because travel does not stop at 5pm. Coverage is set to your hours, including overnight and weekend windows, before onboarding completes. Month to month terms mean you can scale that coverage back after peak season.
Staffing across every industry, department, and role we cover
See More Industries we staff
See More Department functions we staff
Ready to give your team their evenings back?
Tell us the seat you need covered. We will recommend the right model, in office or virtual, share exact pricing for the role, and put vetted candidates in front of you in 10 calendar days.