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Hire an ecommerce virtual assistant who keeps your store running

Listings, orders and messages handled, globally or locally.

Get vetted candidates in 10 calendar days
Hire Global talent from $12/hr, all-inclusive
Hire Local talent, one-time fee from 12.5%
No long-term contract, replacement guarantee*

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Trusted by 200+ growing US companies, from solo practices to venture-backed teams.
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Meet our vetted ecommerce virtual assistants

Enzo L. Philippines · 2 years experience
Listings and catalog management $12/hr

Best fit: A team that needs listings and catalog management.

Core responsibilities
  • Create and update product listings across every channel
  • Manage pricing, inventory sync and stock alerts
  • Optimize titles and descriptions for search and conversion
  • Handle seasonal catalog changes and promotions
Core Competencies
Shopify Amazon Seller Central Helium 10 Google Merchant Center
Request candidates like Enzo L. →
Clarisse G. Philippines · 3 years experience
Order and fulfillment support $12/hr

Best fit: Order and fulfillment support, handled as its own dedicated lane.

Core responsibilities
  • Process orders and coordinate with your fulfillment partner
  • Handle returns, refunds and exchange requests
  • Track shipments and resolve delivery issues
Core Competencies
Shopify ShipStation Amazon Seller Central Gorgias
Request candidates like Clarisse G. →
Alejandro N. Colombia · 4 years experience
Customer messages, multi-channel $12/hr

Best fit: Best fit for a team leaning on someone for customer messages, multi-channel.

Core responsibilities
  • Answer customer questions across email, chat and marketplace messaging
  • Route escalations to you with full context
  • Respond to reviews on the tone your brand uses
Core Competencies
Gorgias Zendesk Shopify Amazon Seller Central
Request candidates like Alejandro N. →
Megan B. South Africa · 5 years experience
Reporting and listing optimization $12/hr

Best fit: Suited to companies whose reporting and listing optimization keeps slipping down the priority list.

Core responsibilities
  • Report sales, conversion rate and top sellers weekly
  • Flag underperforming listings for a closer look
Core Competencies
Shopify Analytics Amazon Seller Central Helium 10 Google Sheets
Request candidates like Megan B. →
Mateo B. Argentina · 7 years experience
Senior ecommerce assistant, multi-store $12/hr

Best fit: The senior pick: ecommerce assistant, multi-store, with enough range to own more than one lane at once.

Core responsibilities
  • Create and update product listings across every channel
  • Manage pricing, inventory sync and stock alerts
  • Optimize titles and descriptions for search and conversion
  • Handle seasonal catalog changes and promotions
  • Process orders and coordinate with your fulfillment partner
  • Handle returns, refunds and exchange requests
  • Track shipments and resolve delivery issues
  • Answer customer questions across email, chat and marketplace messaging
  • Route escalations to you with full context
  • Respond to reviews on the tone your brand uses
  • Report sales, conversion rate and top sellers weekly
  • Flag underperforming listings for a closer look
Core Competencies
Shopify Amazon Seller Central Gorgias Klaviyo
Request candidates like Mateo B. →

What this role costs you

Specialized recruiters Vetted candidates in 10 days Six core markets
Global talent
Starting at
$12/hour
No placement fee
WhereLatin America, Philippines, South Africa, Eastern Europe, Canada You payOne monthly fee, all-inclusive EmployerHireHawk employs, pays and manages compliance Guarantee100% performance replacement After the hireA dedicated Client Success Manager, for the life of the engagement CommitmentMonth to month, no lock-in Learn more →
US talent
Placement fee
12.5%of first-year salary
+ $995 retainer
WhereAll 50 states You pay$995 retainer to start the search, plus 12.5% at placement. Or 15% with no retainer EmployerThe hire joins your payroll directly Guarantee60-day replacement After the hireYours to manage from day one. There is no Client Success Manager on this offer CommitmentOne-time fee, no recurring cost Learn more →
Up to 70%is what you save with global talent 20–30%of first-year salary is what traditional agencies charge

Not sure which fits? Let’s talk →

What this role handles for your team

An ecommerce virtual assistant keeps listings, orders, customer messages, and back-office tasks moving across your sales channels.

Ecommerce listings and catalog management
Create and update product listings across every channel Manage pricing, inventory sync and stock alerts Optimize titles and descriptions for search and conversion Handle seasonal catalog changes and promotions
Order and fulfillment support
Process orders and coordinate with your fulfillment partner Handle returns, refunds and exchange requests Track shipments and resolve delivery issues
Customer messages
Answer customer questions across email, chat and marketplace messaging Route escalations to you with full context Respond to reviews on the tone your brand uses
Reporting and optimization
Report sales, conversion rate and top sellers weekly Flag underperforming listings for a closer look
Three steps

Hire an Ecommerce virtual assistant in 3 steps

From your first brief to an Ecommerce virtual assistant working in Shopify and Amazon Seller Central, you stay with one recruiter from scope through start.

Scope the Ecommerce virtual assistant role

Tell us the work to own, from ecommerce listings and catalog management to order and fulfillment support, plus the systems, coverage hours, and outcomes that matter. We turn that into a focused search brief.

Review vetted Ecommerce virtual assistant candidates

We screen candidates for ecommerce listings and catalog management, order and fulfillment support, and practical fluency in Shopify and Amazon Seller Central. You review a shortlist with relevant context.

Hire and onboard your Ecommerce virtual assistant

Choose your candidate and hiring model. We coordinate the handoff into your tools, operating process, and first-week priorities.

What changes for your team

Best for store owners who need listings, orders, and customer messages handled consistently across channels.

Faster customer response times

Messages across email, chat and marketplace inboxes get answered inside your set hours, instead of whenever someone checks the inbox.

Better-optimized, more consistent listings

Titles, descriptions and pricing stay current across every channel, instead of updated in one place and forgotten in another.

Fewer stockouts across channels

Inventory gets synced continuously across every platform, so a sellout on one channel doesn't blindside the others.

Lower cost than an in-house ecommerce ops hire

One dedicated assistant costs less than the salary, benefits and payroll taxes a full-time in-house hire adds up to.

More founder time on growth

Daily storefront tasks get handled off to the side, so you spend your time on the decisions only you can make.

Why teams choose HireHawk for this role

Matched to your platform

Shopify, Amazon and WooCommerce each run differently. We screen against your specific platform stack first.

Vetted before you meet them

5-Stage Vetting with AI-assisted screening. Fewer than 1% of applicants are presented to clients.

Bilingual where it matters

Bilingual English and Spanish talent from Latin America, strongest in medical and legal.

Two ways to hire

Fully managed global talent from $12 an hour, or US direct hire from 12.5% of first-year salary. Compare the two on our [staffing solutions page](/solutions/).

Proof

What our clients say

"They built the analytics and automation our leadership now runs on, recovered tens of thousands in freight claims and cut manual work by 96%."

Siobhan Manager of Outbound Global Transportation

"It was very easy working with HireHawk, from looking for viable candidates, the interview process, all the way to implementation of your hire, they handle it all. We are also very happy with our hire. Very easy and seamless process."

Work Injury Law Group Legal services

"HireHawk filled two senior roles in under two weeks. The candidates were sharper than anything our in-house recruiter surfaced in months."

August Consumer brand

"Her scope grew within months and our leadership asked to meet her in person. We came back to HireHawk to expand the rest of the team."

Anthony Director of Operations

"When our workflow broke down she built a tracking system to stop it happening again, without being asked."

Mikayel Revenue Cycle Manager

One partner, wherever your next hire lives.

The right model depends on the seat, not the company. Some roles need someone in the building; the rest do not, and cost far less remotely.

Start Hiring →

We work with companies backed by the world’s best investors.

Staffing agency HireHawk

HireHawk is a staffing agency for growing US companies with industry-specialized recruiters. This is one of the seats we fill most: we recruit for it, run 5-Stage Vetting, and either employ the hire on global talent or place them directly on your payroll.

Explore HireHawk

Staffing across every industry, department, and role we cover

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Frequently Asked Questions

Common questions about hiring for this role

Can they work across multiple sales channels?

Yes. Tell us your actual channel mix on the discovery call, whether that's Shopify, Amazon, Walmart or a combination of all three, and we match you with a candidate who already juggles that exact setup, instead of someone who has only worked a single platform before.

Do they handle customer service too?

Yes. Order and product questions across email, chat and marketplace messaging are already part of the role, so your inbox is not the only line of defense. Complex escalations route straight to you with full context attached, so you only get pulled in when something genuinely needs your judgment.

What tools do you work in?

Your assistant already works in Gorgias, Klaviyo, Shopify admin, Seller Central and most standard ecommerce stacks, so there's no learning curve before they're productive. Name your actual setup on the discovery call, and we match you with someone who already knows those exact tools, instead of a generalist figuring out your dashboard live.

Is this the same as ecommerce management services?

Ecommerce management services sometimes bundles in ad spend management or strategy, billed like an agency retainer, and a Shopify virtual assistant is often the same role under a platform-specific name. This is a hire: one assistant running your listings, orders, and customer messages, on global talent or US direct hire.

How fast can an assistant start?

You'll see vetted candidates within 10 business days of your discovery call, so you're not waiting weeks to start interviewing. Once you've made your pick, onboarding takes 21 days, whether the hire joins your payroll directly or comes on as a fully managed global hire through HireHawk.

Can they run conversion optimization projects?

Listing and catalog optimization is already part of the role, and your assistant handles it as they go. Dedicated CRO strategy work, running structured tests and rebuilding your conversion funnel, is a separate scope beyond that. Ask on the discovery call if that deeper level of work is what you actually need.

Hire an ecommerce virtual assistant, starting this month

Tell us your platform and your channel mix. We'll put a vetted ecommerce assistant on it.

Vetted candidates in 10 business days
Every placement guaranteed
No long-term contract
Start Hiring →