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Hire a help desk technician who keeps your systems running

Tickets resolved and access managed, globally or locally.

Get vetted candidates in 10 calendar days
Hire Global talent from $12/hr, all-inclusive
Hire Local talent, one-time fee from 12.5%
No long-term contract, replacement guarantee*

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Trusted by 200+ growing US companies, from solo practices to venture-backed teams.
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Meet our vetted help desk technicians

Miguel S. Philippines · 2 years experience
Tier 1 ticket resolution $7/hr

Best fit: A team that needs tier 1 ticket resolution.

Core responsibilities
  • Triage and resolve tickets to your SLA targets
  • Troubleshoot hardware, software and network issues
  • Escalate what needs a senior engineer, with full context attached
  • Follow up with the user directly to confirm the issue is actually resolved
Core Competencies
ServiceNow Jira Service Management Microsoft 365 TeamViewer
Request candidates like Miguel S. →
Bianca D. Philippines · 3 years experience
Access and account management $7/hr

Best fit: Access and account management, handled as its own dedicated lane.

Core responsibilities
  • Provision and deprovision user accounts
  • Manage password resets and access requests
  • Maintain device and software inventory
Core Competencies
Microsoft Entra ID Active Directory Okta Microsoft Intune
Request candidates like Bianca D. →
Jason N. South Africa · 4 years experience
System monitoring and maintenance $12/hr

Best fit: Best fit for a team leaning on someone for system monitoring and maintenance.

Core responsibilities
  • Monitor systems and alert on issues before users notice
  • Apply routine patches and updates on your schedule
  • Maintain documentation for common issues and fixes
Core Competencies
Microsoft Intune PRTG Datadog PowerShell
Request candidates like Jason N. →
Santiago M. Colombia · 6 years experience
Tier 2 and 3 escalations, systems ops $20/hr

Best fit: Suited to companies whose tier 2 and 3 escalations, systems ops keeps slipping down the priority list.

Core responsibilities
  • Support broader IT operations projects when volume allows
  • Track and report ticket volume, resolution time and trends
Core Competencies
ServiceNow Microsoft Intune PowerShell Microsoft Entra ID
Request candidates like Santiago M. →
Victor J. USA · 8 years experience
Senior help desk lead, multi-tier support $38/hr

Best fit: The senior pick: help desk lead, multi-tier support, with enough range to own more than one lane at once.

Core responsibilities
  • Triage and resolve tickets to your SLA targets
  • Troubleshoot hardware, software and network issues
  • Escalate what needs a senior engineer, with full context attached
  • Follow up with the user directly to confirm the issue is actually resolved
  • Provision and deprovision user accounts
  • Manage password resets and access requests
  • Maintain device and software inventory
  • Monitor systems and alert on issues before users notice
  • Apply routine patches and updates on your schedule
  • Maintain documentation for common issues and fixes
  • Support broader IT operations projects when volume allows
  • Track and report ticket volume, resolution time and trends
Core Competencies
ServiceNow Microsoft Intune Microsoft Entra ID PowerShell
Request candidates like Victor J. →

What this role costs you

Specialized recruiters Vetted candidates in 10 days Six core markets
Global talent
Starting at
$12/hour
No placement fee
WhereLatin America, Philippines, South Africa, Eastern Europe, Canada You payOne monthly fee, all-inclusive EmployerHireHawk employs, pays and manages compliance Guarantee100% performance replacement After the hireA dedicated Client Success Manager, for the life of the engagement CommitmentMonth to month, no lock-in Learn more →
US talent
Placement fee
12.5%of first-year salary
+ $995 retainer
WhereAll 50 states You pay$995 retainer to start the search, plus 12.5% at placement. Or 15% with no retainer EmployerThe hire joins your payroll directly Guarantee60-day replacement After the hireYours to manage from day one. There is no Client Success Manager on this offer CommitmentOne-time fee, no recurring cost Learn more →
Up to 70%is what you save with global talent 20–30%of first-year salary is what traditional agencies charge

Not sure which fits? Let’s talk →

What this role handles for your team

A help desk technician resolves user issues, documents fixes, and keeps your support queue moving across the tools your team uses.

Help desk ticket resolution
Triage and resolve tickets to your SLA targets Troubleshoot hardware, software and network issues Escalate what needs a senior engineer, with full context attached Follow up with the user directly to confirm the issue is actually resolved
Access and account management
Provision and deprovision user accounts Manage password resets and access requests Maintain device and software inventory
Monitoring and maintenance
Monitor systems and alert on issues before users notice Apply routine patches and updates on your schedule Maintain documentation for common issues and fixes
Systems operations support
Support broader IT operations projects when volume allows Track and report ticket volume, resolution time and trends
Three steps

Hire a Help desk technician in 3 steps

From your first brief to a Help desk technician working in Zendesk and Jira Service Management, you stay with one recruiter from scope through start.

Scope the Help desk technician role

Tell us the work to own, from help desk ticket resolution to access and account management, plus the systems, coverage hours, and outcomes that matter. We turn that into a focused search brief.

Review vetted Help desk technician candidates

We screen candidates for help desk ticket resolution, access and account management, and practical fluency in Zendesk and Jira Service Management. You review a shortlist with relevant context.

Hire and onboard your Help desk technician

Choose your candidate and hiring model. We coordinate the handoff into your tools, operating process, and first-week priorities.

What changes for your team

Best for businesses that need faster ticket resolution and cleaner support operations without interrupting internal teams.

Faster ticket resolution times

Tickets get triaged and resolved against your SLA targets, instead of sitting in a queue until someone has a free moment.

Coverage hours you couldn't staff internally

Overnight and weekend coverage gets handled without asking your in-house team to work hours they shouldn't have to.

Fewer recurring issues

Common fixes get documented as they happen, so the same problem doesn't get solved from scratch every time it resurfaces.

Lower cost than a full in-house IT team

One dedicated technician costs less than the salary, benefits and payroll taxes a full-time in-house help desk hire adds up to.

More engineering time freed from tickets

Your engineers stop getting pulled into tier-1 tickets, and spend that time on the work that actually needs their skill level.

Why teams choose HireHawk for this role

Coverage built around your hours

Tell us the hours you need covered, including overnight and weekend coverage most in-house teams cannot justify, and we staff to them.

Vetted before you meet them

5-Stage Vetting with AI-assisted screening. Fewer than 1% of applicants are presented to clients.

Bilingual where it matters

Bilingual English and Spanish talent from Latin America, strongest in medical and legal.

Two ways to hire

Fully managed global talent from $12 an hour, or US direct hire from 12.5% of first-year salary. Compare the two on our [staffing solutions page](/solutions/).

Proof

What our clients say

"They built the analytics and automation our leadership now runs on, recovered tens of thousands in freight claims and cut manual work by 96%."

Siobhan Manager of Outbound Global Transportation

"It was very easy working with HireHawk, from looking for viable candidates, the interview process, all the way to implementation of your hire, they handle it all. We are also very happy with our hire. Very easy and seamless process."

Work Injury Law Group Legal services

"HireHawk filled two senior roles in under two weeks. The candidates were sharper than anything our in-house recruiter surfaced in months."

August Consumer brand

"Her scope grew within months and our leadership asked to meet her in person. We came back to HireHawk to expand the rest of the team."

Anthony Director of Operations

"When our workflow broke down she built a tracking system to stop it happening again, without being asked."

Mikayel Revenue Cycle Manager

One partner, wherever your next hire lives.

The right model depends on the seat, not the company. Some roles need someone in the building; the rest do not, and cost far less remotely.

Start Hiring →

We work with companies backed by the world’s best investors.

Staffing agency HireHawk

HireHawk is a staffing agency for growing US companies with industry-specialized recruiters. This is one of the seats we fill most: we recruit for it, run 5-Stage Vetting, and either employ the hire on global talent or place them directly on your payroll.

Explore HireHawk

Staffing across every industry, department, and role we cover

Roles we staff
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Industries we staff
Commercial Construction E-Commerce & CPG Education & Training Energy & Utilities Healthcare & Medical Practices Home Services & Specialty Trades Hospitality Insurance Janitorial & Facilities Law Firms Light Industrial & Warehousing Live Events & Production Logistics & Transportation Manufacturing & Distribution Marketing & Creative Agencies Nonprofit & Associations Professional & Financial Services Property Management Real Estate Recruitment & Staffing Firms Retail Security Services Technology & Software Travel & Tourism
See MoreSee Less Industries we staff
Departments we staff
Administrative Support Amazon Marketplace Claims Processing Construction and Development Creative Cybersecurity Engineering Food and Beverage Help Desk Housekeeping and Facilities Legal Support Marketing Office and People Operations Patient Access and Billing Policy Servicing Product Development Program Delivery Quality and Compliance Risk and Compliance Sales Social Media Supply Chain Systems and Delivery Technology Sales
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Frequently Asked Questions

Common questions about hiring for this role

What hours can you cover?

Whatever you actually need, including overnight and weekend coverage most in-house teams cannot justify staffing themselves. Tell us your ticket volume and the hours you need covered on the discovery call, and we staff to exactly that, instead of a generic 9-to-5 window that leaves half your users unsupported.

What ticketing systems do you work in?

Your technician already works in Zendesk, Jira Service Management, Freshdesk and most standard help desk platforms, so ticket routing does not stall while they learn your setup. Name your actual system on the discovery call, and we match you with someone who already runs tickets through it daily.

What is the difference between this and an IT operations analyst?

Your help desk technician handles day-to-day tickets and user support, the volume work that keeps your team unblocked. An IT operations analyst instead covers broader systems and infrastructure work, the deeper stuff behind the tickets. HireHawk screens for the right fit based on your actual ticket mix and volume.

Is this the same as outsourced IT support generally?

Help desk covers day-to-day tickets and user support, which is most of what gets searched for under the broader outsourced IT support term, and it help desk outsourcing usually means the same thing. Infrastructure and systems work beyond the ticket queue is a separate scope. HireHawk staffs help desk here and broader IT operations support on request.

How fast can a technician start?

You'll see vetted candidates within 10 business days of your discovery call, so you're not waiting weeks to start interviewing. Once you've made your pick, onboarding takes 21 days, whether the hire joins your payroll directly or comes on as a fully managed global hire through HireHawk.

Can they manage access provisioning securely?

Yes, and it is completed before you ever grant access, instead of after. Background and credential verification happens up front as part of vetting, so by the time your technician logs into a system, you already know exactly who you gave the keys to and why.

Hire a help desk technician, starting this month

Tell us your ticket volume and the hours you need covered. We'll put a vetted technician on it.

Vetted candidates in 10 business days
Every placement guaranteed
No long-term contract
Start Hiring →