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Hire a virtual case manager who keeps treatment on track

Treatment tracked and clients updated, globally or locally.

Get vetted candidates in 10 calendar days
Hire Global talent from $12/hr, all-inclusive
Hire Local talent, one-time fee from 12.5%
No long-term contract, replacement guarantee*

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Trusted by 200+ growing US companies, from solo practices to venture-backed teams.
August True Classic Mauna Prosper Wireless Emulait Jack + Sage Jacoby & Meyers

Meet our vetted virtual case managers

Leanne Q. Philippines · 2 years experience
Case assistant support, data entry and filing $15/hr

Best fit: A team that needs case assistant support, data entry and filing.

Core responsibilities
  • Monitor client treatment against the plan and flag gaps
  • Follow up with providers on missed appointments
  • Track when a client reaches maximum medical improvement
  • Flag cases ready to move to demand
Core Competencies
Filevine CASEpeer Litify Microsoft Excel
Request candidates like Leanne Q. →
Mariana F. Colombia · 4 years experience
Treatment tracking, auto and premises $15/hr

Best fit: Treatment tracking, auto and premises, handled as its own dedicated lane.

Core responsibilities
  • Call clients on a set schedule for treatment and status updates
  • Answer routine questions about the case timeline
  • Collect signed authorizations and updated contact information
  • Escalate anything that needs an attorney immediately
Core Competencies
Filevine CASEpeer Litify Clio
Request candidates like Mariana F. →
Joshua N. Philippines · 4 years experience
Records, documentation and lien flagging $15/hr

Best fit: Best fit for a team leaning on someone for records, documentation and lien flagging.

Core responsibilities
  • Request medical records and bills as treatment progresses
  • Keep the case file current in Filevine, Litify or CASEpeer
  • Track liens as they come in and flag them for resolution
  • Prepare the case summary for the demand writer
Core Competencies
Filevine Litify CASEpeer ChartSwap
Request candidates like Joshua N. →
Felipe A. Colombia · 5 years experience
Client contact, multi-provider caseloads $15/hr

Best fit: Suited to companies whose client contact, multi-provider caseloads keeps slipping down the priority list.

Core responsibilities
  • Handle data entry, filing and calendar updates on active cases
  • Support the case manager on higher-volume caseloads
  • Maintain client contact logs and document checklists
Core Competencies
Filevine CASEpeer Clio Microsoft Outlook
Request candidates like Felipe A. →
Elena G. USA · 8 years experience
Senior case manager, high-caseload multi-provider $38/hr

Best fit: The senior pick: case manager, high-caseload multi-provider, with enough range to own more than one lane at once.

Core responsibilities
  • Monitor client treatment against the plan and flag gaps
  • Follow up with providers on missed appointments
  • Track when a client reaches maximum medical improvement
  • Flag cases ready to move to demand
  • Call clients on a set schedule for treatment and status updates
  • Answer routine questions about the case timeline
  • Collect signed authorizations and updated contact information
  • Escalate anything that needs an attorney immediately
  • Request medical records and bills as treatment progresses
  • Keep the case file current in Filevine, Litify or CASEpeer
  • Track liens as they come in and flag them for resolution
  • Prepare the case summary for the demand writer
  • Handle data entry, filing and calendar updates on active cases
  • Support the case manager on higher-volume caseloads
  • Maintain client contact logs and document checklists
Core Competencies
Filevine CASEpeer Litify Clio
Request candidates like Elena G. →

What this role costs you

Specialized recruiters Vetted candidates in 10 days Six core markets
Global talent
Starting at
$12/hour
No placement fee
WhereLatin America, Philippines, South Africa, Eastern Europe, Canada You payOne monthly fee, all-inclusive EmployerHireHawk employs, pays and manages compliance Guarantee100% performance replacement After the hireA dedicated Client Success Manager, for the life of the engagement CommitmentMonth to month, no lock-in Learn more →
US talent
Placement fee
12.5%of first-year salary
+ $995 retainer
WhereAll 50 states You pay$995 retainer to start the search, plus 12.5% at placement. Or 15% with no retainer EmployerThe hire joins your payroll directly Guarantee60-day replacement After the hireYours to manage from day one. There is no Client Success Manager on this offer CommitmentOne-time fee, no recurring cost Learn more →
Up to 70%is what you save with global talent 20–30%of first-year salary is what traditional agencies charge

Not sure which fits? Let’s talk →

What this role handles for your team

A virtual case manager keeps clients, treatment, records, and case milestones on track from intake through settlement.

Personal-injury treatment tracking
Monitor client treatment against the plan and flag gaps Follow up with providers on missed appointments Track when a client reaches maximum medical improvement Flag cases ready to move to demand
Client contact
Call clients on a set schedule for treatment and status updates Answer routine questions about the case timeline Collect signed authorizations and updated contact information Escalate anything that needs an attorney immediately
Records and documentation
Request medical records and bills as treatment progresses Keep the case file current in Filevine, Litify or CASEpeer Track liens as they come in and flag them for resolution Prepare the case summary for the demand writer
Case assistant support
Handle data entry, filing and calendar updates on active cases Support the case manager on higher-volume caseloads Maintain client contact logs and document checklists
Three steps

Hire a Virtual case manager in 3 steps

From your first brief to a Virtual case manager working in Filevine and Litify, you stay with one recruiter from scope through start.

Scope the Virtual case manager role

Tell us the work to own, from personal-injury treatment tracking to client contact, plus the systems, coverage hours, and outcomes that matter. We turn that into a focused search brief.

Review vetted Virtual case manager candidates

We screen candidates for personal-injury treatment tracking, client contact, and practical fluency in Filevine and Litify. You review a shortlist with relevant context.

Hire and onboard your Virtual case manager

Choose your candidate and hiring model. We coordinate the handoff into your tools, operating process, and first-week priorities.

What changes for your team

Best for personal-injury firms that need clients, treatment, records, and milestones actively coordinated.

Fewer treatment gaps missed

Your case manager monitors treatment against the plan continuously, instead of catching a gap during the next status call.

Faster settlement-ready identification

Cases get flagged the moment treatment wraps up, instead of sitting until someone notices during a caseload review.

Cleaner client communication

One person owns the relationship from intake to settlement, so clients get consistent updates instead of a different voice each call.

Lower staffing overhead

One dedicated hire costs less than the salary, benefits and payroll taxes an in-house case manager adds up to.

More attorney time on cases ready to move

Your attorneys focus on cases ready for demand or trial, instead of chasing treatment updates themselves.

Why teams choose HireHawk for this role

One person, the whole file

Your case manager stays with a case from intake to settlement, so a client talks to someone who already knows their file.

Vetted before you meet them

5-Stage Vetting with AI-assisted screening. Fewer than 1% of applicants are presented to clients.

Bilingual where it matters

Bilingual English and Spanish talent from Latin America, strongest in medical and legal.

Two ways to hire

Fully managed global talent from $12 an hour, or US direct hire from 12.5% of first-year salary. Compare the two on our [staffing solutions page](/solutions/).

Proof

What our clients say

"They built the analytics and automation our leadership now runs on, recovered tens of thousands in freight claims and cut manual work by 96%."

Siobhan Manager of Outbound Global Transportation

"It was very easy working with HireHawk, from looking for viable candidates, the interview process, all the way to implementation of your hire, they handle it all. We are also very happy with our hire. Very easy and seamless process."

Work Injury Law Group Legal services

"HireHawk filled two senior roles in under two weeks. The candidates were sharper than anything our in-house recruiter surfaced in months."

August Consumer brand

"Her scope grew within months and our leadership asked to meet her in person. We came back to HireHawk to expand the rest of the team."

Anthony Director of Operations

"When our workflow broke down she built a tracking system to stop it happening again, without being asked."

Mikayel Revenue Cycle Manager

One partner, wherever your next hire lives.

The right model depends on the seat, not the company. Some roles need someone in the building; the rest do not, and cost far less remotely.

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We work with companies backed by the world’s best investors.

Staffing agency HireHawk

HireHawk is a staffing agency for growing US companies with industry-specialized recruiters. This is one of the seats we fill most: we recruit for it, run 5-Stage Vetting, and either employ the hire on global talent or place them directly on your payroll.

Explore HireHawk

Staffing across every industry, department, and role we cover

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Industries we staff
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Departments we staff
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Frequently Asked Questions

Common questions about hiring for this role

How is this different from a lien negotiator?

Your case manager runs the client relationship and treatment timeline for as long as the case stays open. A lien negotiator steps in later, once it is time to work the claims against the settlement. If your caseload is smaller, one person can often cover both roles without either one slipping.

What is a case manager assistant, or a case management assistant?

Both names describe the same support role: data entry, filing and calendar updates on a higher-volume caseload, so your case manager stays focused on client contact and treatment tracking. It is a different job from the case manager role above it, staffed the same way, on the same page.

How many cases can one case manager handle?

It depends on how complex your cases are and how your firm actually runs intake. Tell us your typical caseload on the discovery call, and we staff to match it exactly, including a case manager assistant on the same page if your volume is high enough to justify one.

How fast can a case manager start?

You'll see vetted candidates within 10 business days of your discovery call, so you're not waiting weeks to start interviewing. Once you've made your pick, onboarding takes 21 days, whether the hire joins your payroll directly or comes on as a fully managed global hire through HireHawk.

Do they communicate directly with clients?

Yes, on the schedule and the script your firm sets, so client conversations stay consistent with how your attorneys already communicate. Anything outside that agreed scope gets escalated straight to your attorney rather than handled ad hoc, so a client never hears something your firm has not actually approved.

What if the case manager is not the right fit?

You're covered either way. If you go with global talent, you get 100% performance replacement at no extra cost. If you choose US direct hire, you're backed by a 60-day replacement guarantee, so a bad fit doesn't turn into a bad quarter for your business.

Hire a virtual case manager, starting this month

Tell us your caseload and your case management system. We'll put a vetted case manager on it.

Vetted candidates in 10 business days
Every placement guaranteed
No long-term contract
Start Hiring →